Windows Vista Crashes, BSODs, and System Failures on Hibernate, Resume, and Wake

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While Windows Vista has a whole host of new features to offer, it has one major problem that just won’t go away: it’s totally FUBAR’d after you resume from sleep or hibernate. Unfortunately, many of these issues weren’t present during the beta stage, and were somehow introduced in the RTM build of Windows Vista. This exclusive NeoSmart Technologies report describes some of the symptoms in detail, and we even provide links to possible fixes by Microsoft. All issues have been duly reported and confirmed by Microsoft, so this isn’t just some figment of our imagination. A number of these patches are scheduled to be included in Windows Vista SP1 (Codename Fiji).

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Few computer “enthusiasts” turn off their PCs. Even with Bill Gate’s promised 6-second-boot (we’ve clocked an average of 42.6 seconds here on 8 different PCs), turning on a PC via a cold-boot requires waiting for all the various programs to load, the network to establish, the security policies to propogate; and you don’t get to brag about never turning off your PC – plus your uptime restarts. The alternatives were either hibernation (for laptop owners) or “Deep Sleep” for the rest. ((“Deep Sleep” is configured in the BIOS, and refers to the use of S3 power-saving mode instead of the default S1 setting. In S3, you’re machine actually kills the power to everything but the memory, and uses up about as much power as a single, tiny light (like those powering up your Christmas lights). And you get to instantly turn your PC back on, with all your programs running and in a matter of seconds (for real!). At least, that’s how it’s supposed to work.))

Throughout the beta, Deep Sleep in Windows Vista went great. It’s the default option (so long as it’s configured in the BIOS) when you click the shutdown button. ((As opposed to using the shutdown menu, and selecting an option from there.)) It would put your computer in a low-power mode that recovered in a matter of 2 or 3 seconds, and didn’t crash! But in the final version of Windows Vista, something is very, very majorly wrong. On 6 of the 8 tested systems, ((All systems are modern, 100% x86 ACPI-compatible systems running Windows Vista Ultimate Edition, RTM. No systems are using non-signed Vista drivers, and no buggy software is installed.)) recovering Windows Vista from a hibernate or Deep Sleep results in one of the following:

  • When recovering from a hibernate: “Cannot find uxtheme.dll” appears whenever you attempt to run (almost) any program. No matter what you do, you can’t even run Task Manager. What’s worse, a restart doesn’t fix it, and because Windows Explorer also fails to launch with this error, you need to boot from the DVD and use System Restore – Safe Mode won’t work! ((We obviously didn’t mess with uxtheme.dll, didn’t patch it, nor did we try to install any of XP’s theming software…))
  • Failure to establish a network connection. Everything looks OK, but you can’t connect to the internet. Your LAN signal will be there, but the internet just doesn’t work. You must restart to fix it.
  • Poor performance: though Task Manager will show normal CPU load, some of the drivers (they don’t appear in TaskMan) will attempt to use 100% of the CPU, resulting in a very laggy PC. You need to restart to fix it.
  • No DWM. For no reason, DWM just won’t re-appear. This happens on ATi and nVidia, with or without the latest official drivers from the companies themselves. Manually running “dwm.exe” doesn’t work, you need to restart to fix it.
  • BSOD on recovery. This is usually caused by the video drivers, and may or may not indicate something wrong with the kernel itself.
  • No sound. Vista goes mute. Nothing you can do about it, no way to revive it, you just have to restart and let the re-done sound-stack load-up the way it should.

All of the above errors and more occur randomly and make using hibernation down-right impossible (unless you’re willing/eager to run System Recovery from the DVD!) and Deep Sleep a waste of time (seeing as you have to restart to “quick recover”). Most of the errors are indicative of a problem somewhere deep in the kernel, and it’s not going to be easy to fix it. Some people are blaming this on the PC/Hardware/BIOS itself, but it’s not the BIOS’ job to support the OS, ((Assuming, of course, that the BIOS conforms to the basic standards already defined and used by BIOS manufacturers everywhere)) and the only thing to blame here is a buggy ACPI model.

We’ve notified Microsoft of each of these errors, we’ve been told they’re real bugs and a fix is in the works for some issues, others are just as much of a mystery. Some of these can be solved when ATi and nVidia release their final (hopefully bug-free) drivers for Vista. Others may not be as willing to go away. Either way, an operating system that you have to shutdown in order to save on power isn’t exactly the biggest business model. The only good news is, this bug only recently made its way into Vista, so that may just mean it won’t be too hard to squash. For now, if you really need to keep your PC on all day and all night, check the list below for hotfixes that may work for you.

Patches by Microsoft (Updated 06/12/07)

Here’s a list of patches by Microsoft related to Vista and wake/resume problems. You may have to call MS directly for access to some of these patches. Stop errors are blue screens (BSODs).

  • [KB-928135] – Windows Vista hangs on resume/wake
  • [KB-928135] – USB-Related crashes on resume/wake
  • [KB-929734] – Many problems on resume/wake
  • [KB-927341] – “Manage Discs” WMP feature slow to respond after resume/wake
  • [KB-933872] – Default Gateway missing after wakeup
  • [KB-933778] – Applications with HotStart fail to load after wakeup
  • [KB-929685] – No (HD) audio upon resume/wake (possibly permanantly)
  • [KB-929577] – No bluetooth on resume/wake
  • [KB-929762] – Stop error 0x9F on machines with firewire (IEEE1394) upon resume/wake
  • [KB-929909] – Intel 945GM Chipset PCs won’t wake/resume
  • [KB-930311] – No network with stop error 0x0000007E after resume/wake
  • [KB-930495] – No firewire (IEEE1394) after resume/wake
  • [KB-930570] – usbhub.sys stop error 0×00000044 on resume/wake

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194 thoughts on “Windows Vista Crashes, BSODs, and System Failures on Hibernate, Resume, and Wake”

  1. Thanks for the hotfix Ronald.
    Unfortunately the download link you provided is only valid for paid subscribers to Microsoft’s software assurance program.
    However, I’ve added a link to the main knowledgebase article in the post above.
    Thanks!

  3. my Acer (brand new, Vista ready, AMD64, cheap but decent) will not respond AT ALL, to any button push, after going to sleep.  You computer geeks give me a headache….HOW DO I FIX THIS?  ACER sent me to this web page, and I still am making zero progress.

     

  6. I have a lappy badged Vista compatible, and Lenovo supports it as such, but it still freezes often on wake up.  I’m installing Intel’s AHCI driver right now, as the KB says the (945GM) problem doesn’t occur with it.  Sucks that they won’t give me the patch.  I don’t feel like downloading it off some sketchy website, and I really don’t feel like calling support right now.

  7. One possible solution for systems with nVidia graphics:

       [BUG] “On resume from hibernate or sleep, the monitor only shows black but the computer is powered on. This can be worked around by completely turning off your computer and then restarting it.”

       [FIX] nVIDIA believes this issue is fixed in v101.32. Please download the new driver and if you are still experiencing problems, please submit a bug report.”

    http://www.nvidia.com/object/vista_driver_news_030207.html

    The latest beta is what finally worked for me; and I did not use any hotfixes.  But after I installed the driver, the HIBERNATE option disappeared. See this for more info:

    http://bloggingabout.net/blogs/erwyn/archive/2006/11/25/Windows-Vista-Hibernate-Mystery.aspx

  8. The comments that “if this were Linux, failures like this would be treated as the end of the OS” are hilarious, and couldn’t be further from the mark. The latest supported distributions of Linux from Novell and Red Hat can’t even sleep or hibernate on my new laptop (or my old one, from a different manufacturer) without adding unsupported patches from random sources, and even then it doesn’t fully work. The difference is I don’t really expect Linux to work with all my hardware, so I just shrug off the failures. With Vista, I expect it to fully support every piece of hardware in my computers, and if it doesn’t, I’ll complain. I think a lot of Linux + Windows users have similar expectations.

    Whether it’s Linux or Vista, the real problem is you need support from the hardware firms. If they don’t write high quality drivers or provide specs for their hardware, there’s nothing the OS can do to magically make it work properly. Where Microsoft have the advantage is in having the support infrastructure to report all of the various failures sent in from users to the hardware firms, with debug dumps and other details, as well as the market power to (usually) convince them they should actually fix their drivers.

  9. …i too have wake up problems.  New Acer desktop 1.8 duo with 2GB ram.  Had Vista Home Premium installed on it, and bought Vista Ultimate and installed that – need remote desktop.

     In Home version, sound would disappear and just get the default gong.  Now with Ultimate, my Sidebar items don’t function, like the weather/temperature.

     As for booting up, from the login screen it is 20 seconds loading everything.  Partially not MS fault, could be Kaspersky checking everything, but no different in boot up time from my old XP with TrendMicro with a P4 2.8 1GB.

    Apart from that, my Corel PaintShopPro is dog slow now whereas on XP loved it.

    I spent $300 for dang FPI – Fisher Price Interface, should have stuck with XP.

  11. Yeah, it’s listed above. I’m not sure if the distribution of these packs is legal under the Microsoft EULA, so we’re not providing download links in the article.

    Glad you found that works though :)

  13. My machine fails to wake (power comes back on, fans going etc but no windows) from sleep.

    The weird part is that my motherboard, cpu, memory, graphics card (Core 2 Duo E6400, 2 gig of corsair xms-2, Abit F-I90HD MATX motherboard with onboard Ati x1250 graphics) worked fine in my antec sonata case with Vista Ultimate but when i moved the components to a new Antec NSK2400 case and did a fresh install of Vista Home Premium on a new hitachi hard drive i can no longer wake from sleep mode.

  14. Thank you very much for this article!  The first two hot fixes on your list fixed an issue I was having on my Dell Precision; I would put it to sleep at night, and at around 5am it had a task scheduled that would wake it up.  50% of the time the computer would freeze immediately after waking, and I’d find the login screen frozen on the screen.  The two hotfixes seemed to have fixed it.

     

  15. Ugh, my computer was frozen this morning after waking itself up.  So I guess the patches I applied weren’t the real solution to my problem.  And the other patches don’t seem to address my issues.  I hope Microsoft fixes this soon.

  16. my laptop does not have a problem with a usb, firewire, network or other kind of device, BUT the screen does not turn on after sleep mode. and the links below explain the problem to fix, and none is my case…

    does nomeone knows anything else? 

  17. I have a brand new machine (Sony Vaio) with Vista pre-installed. Didn’ have choice, Sony has switched to Vista first day. It has (or had) some of these sleep/wakeup problems. I think this definitely means that either Mircosoft or Sony are at fault, or probably both.

    What I really don’t understand is one thing: what are Vista’s advantages? I am sure there are (or will be) some, but at the moment all it is giving me is a lot of headache, plus runs slower than XP would (ttat’s hearsay, I didn’t run XP on it) and eats battery more quickly.

    If anyone knows any advantages, please let me know. Sorry I am not a professional (by a long shot).

  18. Interesting thread.  I just stuck my head up to see if there were any recent progress in this area for XP.  My history of the problem goes like this.  My old P III 1.13 Dell Inspiron with XP had no problems whatsoever.  Then I purchased a Dell Inspiron 9400 Centrino Core Duo loaded up and Gold Technical Support.  It’s been through all new internal components once, that means MB, Video, hard drive 3 times, memory twice, Blue-Tooth twice, etc.  Next was a complete system replacement.  After that was a new video again.  I have at least 60 hours working with tech support, and at least 240 hours working on the problem.  The problem can be avoided entirely if the only thing on the computer is the OS, and no updates.  I’ve proven that.  However, even if you simply add Microsoft Office and do the critical updates to the operating system, the problem will return. 

    You will hear lots of theories on the KB about “some” process running that prevents etc.  You can cross that decoy off your list.  They had me chasing so many rabbits in this area that I lost track.  If there is a process causing the problem, it’s a Microsoft process.  The only driver MS has a basis to do any finger pointing with is the video driver where they are only partially responsible.  Everything else is under the control of HAL.  I thought perhaps I should have gotten the nVidia instead of ATI.  That’s the the case either.

    The dragon has many heads, and you will see a new one every time you change your power management settings and the amount of RAM.   For instance, in my case, if I set it to hibernate when I close the lid, then when it goes into standby, it will not wake up.  The way out of that is to close the lid, wait for it to hibernate, reopen the lid, and start it back up.  If I don’t set it to hibernate when I close the lid, then sometimes the hot key can make it hibernate, and sometimes not.  It seems to be time related.  The longer you use it before you ask it to hibernate, the less your chances are of it hibernating.  When it fails to hibernate, it disables the hibernate function, it cannot be re-enabled, and the computer is unstable.  The only cure is to reboot.   I have a bag with an open top, so I put it into the bag on standby with fans facing up when I travel to a customer.  If I cut my ram to a gig, I will have far fewer problems, but that’s not near enough ram for what I do.

    The problem has slowly gotten better over time due to updates.  I don’t see that BSOD anymore.  That disappeared months ago.  IMO this is squarely a MS problem.  There are many different hardware and software combinations out there that manifest the problem.  If it were due to one of those, the problem would  be much less widespread and the offending elements identified.  The MAC has no problems in this area running on essentially the same hardware.

    Don’t hurt yourself financially chasing this rabbit.  Just stick your head up once in awhile to see if there are any finds in this area.  Chances are it will go away on its own and no amount of fretting or pushing on your part will make any difference. 

    PS:  Another such technology is Bluetooth.  I have lots of mice and keyboards, and don’t use any of them.  I have about 60 hours in this area.  If you want wireless, don’t get Bluetooth.  I’ve done Widcomm, Microsoft, and Toshiba.  At length, they are all trouble.

  19. I have a similar wake up problems on my HP Pavilion dv6000 notebook after long hours of sleep. It just doesn’t accept a regular user password, though it does accept a password for an administrator. However, there’s a difference in password complexity: administrative one doesn’t use special characters, but for the regular user one I need to use AltGr+number combination in my local language keyboard… Maybe that is the problem…

  20. We have a brand new Lenovo 3000 N100 shipped with Vista home ed.  It also has had the blank-screen of death. First time, being a laptop I couldn’t hard boot it without removing the battery (thus causing it to fail on restart and I had to rebuild it.) Second time, it decided to wake up at 3AM as Ron says, to do some routine “maintenance” and then decided to BSOD. This time, being wiser, I left it on and the let the battery run out such that it would shut down. I find it remarkable that an OS is released that causes a brand new (certified) laptop to crash. Isn’t it like buying a car but if you turn the wheel it might suddenly stop when you are driving along?

  21. The Linux kernel is already 100 times better than the Windows Kernel. That being said, it’s what the Distros do with that kernel and how they use all the other FOSS and proprietary combinations that make it as good, or better or in many cases… worse than Windows. I still have yet to find an OS I would feel safe installing on my mother’s computer. While Windows has it’s problems, and their kernel sucks ass… they still manage to cobble together a better OS than all the other contenders. That is only for the desktop mind you…. and yes… I think that Windows is better than Mac OS X, which I’ve had only friggin nightmares with.

    For servers, Linux cannot be beat as far as I am concerned… but on the desktop, Microsoft is King.

  22. I need a patch for

    [KB-928135] – Windows Vista hangs on resume/wake
    [KB-929734] – Many problems on resume/wake

     I do not manage to get them on your website.

    Thanks for providing me with the relevant program.

    Best regards

  23. well, at least i’m not alone with vista sleep problems.  my gateway laptop gets the bsod about 3 of every 5 times i try to resume from sleep mode. sometimes i get the message that a wait, attach or yield process was detected from a drc routine, and THEN i get the bsod. 

  24. I have recently built a home-theater PC running windows vista ultimate edition and my PC hangs almost every time it is awoken from sleep/hibernation modes. The PC consists of:

        Asus P5W DH Deluxe Socket 775 ATX motherboard.

        Intel core 2 duo E6700 2.67Ghz CPU

        Diamond Radeon X1950 Pro/256Mb PCI Express

     

        Hauppauge WinTV-PVR 500 dual TV Tuners

        Patriot Dual Channel 2048Mb PC6400 DDR2 800Mhz RAM

        Seagate 500GB Serial ATA HD

    I cant believe I paid $200 for Windows Vista and it doesn’t even work properly. Ofcourse I’m not allowed to return this faulty software for a refund! How frustrating!!!!! Maybe I should have just downloaded a pirated version instead, atleast then I wouldnt feel bad about erasing it and installing some more reliable O/S!!!

     

    I’ve tried installing a hot fix 

    [KB-928135] – Windows Vista hangs on resume/wake

    but this didn’t help.

    I hope Microsoft releases SP1 soon and hopefully that will fix the problem. Otherwise, I wonder if we can file a class-action lawsuit to get our money back? :)

     

    Nick

     

  25. I have two problems, one with a Sony Vaio notebook that when resuming from sleep, the screen does not come back on and a Dell E520 desktop that will not go to sleep, pressing the sleep button simply turns the screen dark for a few seconds then pops back to life again. Any tips would be parreciated. I have installed latest graphics drivers and BIOS. 

  26. I have the same problem when waking up my laptop(ferrari 3400) from sleep..the screen is blank…i tried with different vista and worked fine…so vista is the problem..and hw could they make softwares only for new machines and also stop the support for xp at the end of this year. MS should learn from APPLE in releasing operating system, compatible with both very old pcs and new pcs aswell.

  27. I don’t yet see a hotfix (or many reports really) for the condition of an intermittent hang on sleep itself but never on resume, the condition I’m seeing with the below hardware and Vista Ultimate 32

    Sometimes it sleeps fine, others not, but when it does sleep fine, I’ve never seen a problem on resume.

    Based on another post http://www.superwasp.net/weblog/2007/05/solving-your-vista-sleep-problems.htm I plan to focus on the Creative card by disabling it and seeing if that seems to change anything.

    I’m also toying with the idea of installing XP just to rule out the OS/drivers but since I would only run Vista regardless of sleep issues I’m not in a real hurry to prove anything there.

    ===

    Asus P5W DH 1901 bios

    Intel E6600 at stock speed

    G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400)

    EVGA 640-P2-N821-AR GeForce Nvidia 8800 GTS 640 MB (v160.04 WHQL drivers)

    SAMSUNG SpinPoint T Series HD400LJ 400GB 7200 RPM SATA 3.0Gb/s Hard Drive – OEM

    ATI TV Wonder 650

    Creative X-Fi soundcard

    CORSAIR CMPSU-520HX ATX12V v2.2 and EPS12V 2.91 520W Power Supply

     

  28. A couple more salient bits:

    http://thegreenbutton.com/forums/permalink/180530/180532/ShowThread.aspx#180532
    Re: Sleep takes forever
    Check your Diagnostic-Performance logs, it will tell you exactly how long it took to enter sleep and what caused the delay. 

    You can get to the logs from either Control Panel\System and Maintenance\Performance Information and Tools and selecting Advanced tools then View performance details in Event log or by running Event log directly (eventvwr) and expanding to it under Applications and Services Logs\Microsoft\Windows\Diagnostics-Performance\Operational.

    I would recommend using the Advanced tools option since it does a good job of recommending fixes and warning you of possible issues.

    If the suggestions that the Advanced tools gives you doesn’t help then in the Event log you’ll see events similar to the below
    …
    To enable the kernel power diagnostic event log:

    Open the Windows Event Viewer.
    On the View menu, enable Show Analytic and Debug Logs.
    In the left tree view, navigate to Applications and Services Logs – Microsoft – Windows – Kernel-Power.
    Right-click Diagnostic and select Enable Log.
    Restart the system.
    …

  29. Sorry for my english!

    I have FSC Amilo xi 1546 notebook with VISTA ULTIMATE. I had problems with wake up-black screen from sleep. But now I install Windows XP drivers for my chipset (intel mobile 945PM Express Chipset 7.2.2.1007) and the problem was gone in a second.

    I hope that this will help somebody, because to me did.

  30. <blockquote>I managed to get around the problem on the Vaio notebook by changing the power settings to enable hibenatw instead of sleep, it’s not as quick to power down and boot back up but the screen does come back!

    The Dell PC still has the sleep fault where clicking the shutdown button (set as sleep as default) tries to put the PC into sleep but then within a couple of seconds springs back to life again. I am still trying to get a fix for this!!

     

    Regards

     

    Ryan</blockquote>

  31. I have a ASUS P5B, 8800GTS, 4GB RAM.

    System goes into S3 state fine, but when it wakes I get a black screen then it automatically reboots.

    S3 did work fine on this system, I don’t know what has upset it,  I’m think it must be the updated Nvidia drivers,  or something has changed in Vista.

  34. Rather interesting stuff I’ve read on here. I had exactly the same problem with the sleep function. My HP D530 Would just crash everytime it went to sleep. But, a Microsoft Update has fixed this.

    I’m not free of the problems yet though; I use a P4 2.8GHz/1.5GB RAM and a 40GB Hard Disk & Also a 80GB Hard Disk for all my downloads. Ive had enough of IE7 and Media Player, so I downloaded Fire Fox and WinAmp. But STILL, my machine runs like its a 486x, I check task manager and my CPU is constantly strained at 100%! Does anyone have the same issues ?

  35. …sadly, this has been the second time I’ve removed an OS completely out of frustration.  First was ME, now Vista.

    Went back to XP Pro and no problems. Even went to desktopsidebar.com and get a sidebar for XP.

    From bad recovery on sleep to playing some simple games (like Flight Sim 9 and X) there seemed always a “gotcha” with Vista.

    Even the sidebar goes spazzy once in-awhile, have to reset the stock options or digital to analog clock. 
    After 3 years of playing with Vista Beta, thousands of ‘testers’ or users trying it, and I am suppose to pay $400 Ultimate for what, an OSX knockoff?
    I’m missing something.

     

     

  36. tomax7, I know a lot of people (here at NST and eleswhere) how did the same thing. We’re all just hoping SP1 improves it or else we’re in big trouble, because XP is getting more and more dated by the day.

    Big Frank: in the Task Manager | Processes, which process is taking up all (or 50%) of the CPU?

  37. …Big Frank.  Do you have Office 2007 with Outlook Contact Manager?  That was a culprit on my machine.  Removed CM and things quiet down.

     Also another villain is Vista Indexer.  I turned it off and that helped.  Check your Processes in Task Manager like CompGuru said.

    Here’s a question (I should ask MS).

    Why in the “Business Edition” Bitlocker is not included?  You’d think for laptops that would be a selling feature, ironically most laptops today are sold with Home Premium pre-installed.

    Meaning people have to go out and buy another edition (thereby falsely increasing Vista’s sold count) to make it more secure.  Oh wait, don’t get Business edition, but have to buy Ultimate.

    Sadly one can’t run all the bells and whistles they paid for with Ultimate because of the graphic’s card and RAM installed (let alone HD space) on a laptop usually isn’t enough.

    Can’t win.

     

  38. Thanks for getting back so quickly.

    There is nothing taking up over 50% CPU power as far as I can remember, I’l have to have a look when I get home. But I have had a good look through the processes recently and cant see anything unusual. I dont have Office 2007 installed yet so I can exclude that one. I’ll have a look at the processes again tonight and see if I can find that indexing one. I have recently replaced a bad 512mb RAM Chip just last week. I thought that was the cause but obviously not as its still happening.

    What about my torrent client ‘Azureus’? Its a memory hogger but I have 1.5GB RAM and I havent heard of processor problems with it. I’ll be able to explain the problem better when I’m using it. Will have to check back later on to give you a clearer idea. Can I upload screenshot on here?

    Cheers guys and girls. :0

  40. Cheers Tomax, I just wrote 2 paragraphs back but IE crashed and I lost it. So I’ll do what you said when I get back from work and report my findings back here later on.

    Oh, I dont have Outlook 2007 installed yet. I dont think I will bother after what you said mate.

    Cheers. :))

  42. I’ve read that there is a Microsoft hotfix for the black screen problem, but I’ve tried the files that have links here & they say they are not for my system.

    Has anyone got the fix for Vista Home Premium 64 bit version?

  47. Thanks, but I can’t find it, I can only see the x86 version.

    The article number is 937500, so does that mean the patch is KB937500?

  49. Must be my ASUS P5B bios, because it doesn’t work in XP now either :(.

    It was working in Vista, must be since I’ve updated my bios.

  51. Here’s my experience, with a Toshiba Tecra m4 and an Acer Aspire 5610Z, both with non-OEM full retail Vista Ultimate installs:

    The older Toshiba seems to work just fine, no issues at all. However, the Acer is awful. I estimate that about 9 times out of 10 if I close the lid, then it seems that just the screen blanks, and it will not resume afterwards. It doesn’t matter if I set the system to hibernate, sleep, or hybrid sleep – all three settings have the same result. About one out of ten times the sleep/hibernate will work; the rest of the time I have to power cycle the machine.

    If I leave the lid open and the machine idle, it will often get into this state too. But pressing the power button seems to work for both sleep and hibernate. Weird.

    I’ve seen some people say the ACPI lid driver is buggy; some have gone so far as to “replace” it with the volume manager driver just to disable it. Doing so means closing the lid will not save battery (other than turning off the display) but at least you don’t need to power cycle the machine afterward. I’m not sure how that relates to the problems I have when the lid is open but the machine is idle.

    It’s worth mentioning I used to have an Acer Travelmate 8103WLm which had the same idle hang problem with Windows XP.

  52. Actually I was wrong about the power button working okay; it has the same problem it seems.

    Unfortunately none of the KBs help as they all seem to be about problems on resume, whereas in my case the problem is that the machine freezes *before* sleeping/hibernating.

     

  54. This thread is incredibly long and hopefully someone can quiclky point me to what I’m looking for.  My XPS 710 w/ Core2Duo, 4 G ram, 256 M video, 250 G hard disk, (you get the idea, all vista performance scores are 4.7 – 5, for whatever that’s worth…)

    Anyhoo, I too only see a black screen when attempting to wake from sleep.  Keyboard is Microsoft USB, mouse is Logitech laser wireless.  Neither works.  When I hold down the power button to restart, it gets hung up at the exact same point in the boot cycle every time: about 1/3 of the horizontal bar is filled in the BIOS screen.  I then have to restart AGAIN by holding down the power button, at which point Windon’t tells me that it was previously restarted incorrectly, and asks if I want to boot in safe mode.  (no thanks, rebooting twice is plenty for me)

    Any ideas of where to turn, and has anyone had this same pattern?
     

  56. Very annoying indeed, Vista is more buggy than I expect, don’t know if it’s the driver or the OS but I hope things get fixed sooner than it currently is.

  57. I did an upgrade over XP for my 4 years old desktop PC (with memory and video upgrade) last week. I ran into the hanging after wake up problem and have to restart twice to get back to Vista. The problem was fixed after I installed the latest ATI X1300 video driver. I also did a fresh Vista install on my Gateway laptop and ran into wake up hanging problem. However, the culprit is not the video driver this time. The problem was finally fixed by upgrading both the wireless mouse and touchpad drivers. Both computers now wake up happily everytime and run great. I belive a lot of the wake up problems are the results of outdated device drivers.

  58. i have had the same exact problem as described. i have vista ultimate and have installed it over 6 times now. every time i try to resume from hibrenation everything gets totally screwed up. i am really confused here i had this exact system working fine before. i had to install a fresh copy because of some program and every since then i haven’t been able to get it to work properly. i am assuming one of the windows updates is causing this. it can’t be a driver issue since nothing on my system has changed. all i know is that as soon as i finish vista installation it automatically starts updating it no way to stop it to be sure its a windows update or not.

  59. Do you have a Geforce 8xxx ?

    I spent the whole day yestaday trying to find the answer, I to had it working once, could it be the new nvidia drivers?

    I have a ASUS P5B, E6420 C2D CPU, 8800GTS 320MB.

     

    I can’t get S3 working in XP either (not that I ever did have it working in XP), there is a known issue in Vista with S3 when used with PCI-e cards, but I can’t find the patch. 

  60. OOPS. I thought I fixed my Gateway Laptop’s (Core 2 duo, 945GM chipset) wake up hanging problem by updating all the drivers from the Gateway website — Not. The problem still occurs randomly. It is just like playing Russian Roulette. When the problem occurs, the laptop always displays the logon screen when waking up. Sometime it hangs right here but other times it hangs after I am in Vista.  Thanks to Computer Guru’s links to the hotfix, the problem on my laptop seems to be history now after I downloaded and installed KB929909. The only problem remains is that my desktop refuses to go to sleep by itself. I have set the allow computer to sleep option in the power plan to no avail. Otherwise, the manual sleep, hibernate, and wake up works perfectly. 

  61. OOPS. I thought I fixed my Gateway Laptop’s (Core 2 duo, 945GM chipset) wake up hanging problem by updating all the drivers from the Gateway website — Not. The problem still occurs randomly. It is just like playing Russian Roulette. When the problem occurs, the laptop always displays the logon screen. Sometime it hangs right here but other times it hangs after I am in Vista.  Thanks to Computer Guru’s links to the hotfix, the problem on my laptop seems to be history now after I downloaded and installed KB929909. The only problem remains is that my desktop refuses to go to sleep by itself. I have set the allow computer to sleep option in the power plan to no avail. Otherwise, the manual sleep, hibernate, and wake up works perfectly. 

  62. I just bought a new computer dual core, 2gb ram, Vista Home Premium, and it hangs on trying to come out of hiberation. Just have a black screen and unresponsive computer from which I have to reboot. I have had another annoying problem. After leaving my computer for about 30 minutes, I come back and my hard drive is working at full blast, computer is non-responsive, and the power button will not turn off the computer. I have to turn off the power to the computer.

    I have turned off all power saving features and I turn off my comuter when not in use. That has stopped these problems. Of course, no power saving. My scanner will not work with Vista and some of my older programs will not run on Vista. Had I known there were all these problems with Vista, I would have ordered a computer with the XP OS.

  64. I have a gateway laptop, that it crashes whenever i put on sleep mode. It seems that it isn’t windows problem, because my friend has a dell laptop with vista that works fine without crashes.

    and, dear dusty, the computer crashes despite of following the simple instructions of placing the dvd on the cd drive, and run. and I don’t think that I am ignorant enough as you are, but i think this problem comes from gateway. Gateway trash sucks.

  67. I’ve only been using it since your post, DiGi; but it seems to have fixed a couple of I/O and filesystem issues I’ve been seeing in Vista – but it hasn’t taken fixed the S3 sleep on one of my machines (the other two were fixed/worked-around previously).

    Thanks for sharing it. I’m on x86, it really is too bad that it breaks driver-signature-disabling on x64 – what a nusiance!

  68. Just for info: After installing Windows6.0-KB938979-x64.msu unsigned drivers stops working… Good bye RivaTuner :(

    But none of patches helped with Vista’s hang after hibernate.

    Vista Home Premium x64, Asus P5B-E Plus, Intel Q6600, GeForce 8800GTS, with latest drivers for everything.

  69. I have had 2 laptops that originally slept just fine but then started to fail over time.  Both were acer, one was vista ready and the other came with it on it.  I know for a fact that it has to do with some services that are running in the bg and this is a bug with the O/S and or software because it causes unhandled issues.  Specifically Visual Studio 2005 Pro (with vista SP) causes this problem. I didnt have it till after i installed it.  So, yes it is an MS problem and yes it does occur but it has something to do with what else is running on the PC not the actual PC itself.

  70. Acer vista user , my pc fails to come out of sleep even with a clean install of Vista (no other software loaded, only the Nvidia drivers)

    I think in some of our cases it’s something to do with the geforce 8xxx cards, because my system has the same fault when running in Windows XP.

    ASUS P5B, E6420 C2D CPU, 8800GTS 320MB.

    I’m going to build another system with the same motherboard but fit a geforce 7300GS, I’ll let you all know if sleep works on that system.

     

    *** This website is good BTW ;) ***

  71. I have the same problem. I purchased a Acer Aspire E700 quad core. When I push sleep on the keyboard the computer will not wake up! Power button, mouse, keyboard won’t work. I have to cut the power from the wall wait a min and plug it back in before windows will reboot. Wasn’t sure if it was the computer or Windows. Any idea’s !

     

    P.s I hate having a destroy computer button !!

  72. Hi all, I’ve got some news

    My system = Vista x64 with latest updates, ASUS P5B, 8800 with 162.22 drivers. return from S3 = black screen/crash

    Just biult system = Vista x64 no updates,  ASUS P5B, 8400 with 158.24 drivers. return from S3 = no problems :D

    So now I’ll try to work out what is stopping S3 from working on my system.

  73. Solved my sleep problems on Acer!

    I saw some other comments about the Broadcomm wireless drivers that are non-OEM specific and come through Windows Update having issues with Acers. I uninstalled those drivers and re-installed the stock drivers from Acer’s site, and now my Acer Aspire sleeps fine. I get occasional spontaneous reboots on Vista which appear to be caused by the video drivers (Intel GMA) so things are still not perfect, but at least the sleep problems are solved.

     

  74. I tried install Vista on another harddisk. I haven’t troubles with return from S3 but with hangs after restoring from hibernate state.

    Clean Vista Home Premium x64 install, Asus P5B-E Plus (BIOS 0616), Q6600, N8800GTS (166.22 drivers – without drivers I cannot sleep or hibernate) and still same trouble. OS hangs just after restoring from hibernate (there is only flashing text cursor on screen).

  75. Del  Latitiude D620

    1gb ram

    Intel Centrino Duo

    os- Vista

    I am having major problems with vista. When i shutdown, it is excellent, but when i turn on the computer again after a shutdown it says “windows resuming” and then the screen flashes with all these colours and another screen appears saying “windows shutting down”. Also my os if BLOODY lazy, it will never wake up from sleep, and results in me having to restart the computer causing it to CRASH. However my hibernation function is working flawlessly so everytime i finish with the laptop i put it into hibernation. Should i b happy with this??? Also my RAM is running at excessively high levels (60-80%) never lower is this related to my shutudown and sleep issues??? please help anyone

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