I have purchased your recovery product for Windows Vista Home.
The original problem was an unmountable_boot_volume error (blue screen).
I ran your product and selected "Automated Repair" and got the following:
- after the integrity check, I get "Failed to Install NTLDR/BOOTMGR bootloader to /dev/sdb1 - check logs for more details."
- then: "Unable to proceed with repair of this volume. Check logs for more details."
Now when I try to boot, the system simply displays "No g2ldr" and hangs. In other words, I am worse off than when I began....
I don't know what is in the log files as I can find no documentation telling me how to access them.
I have run this multiple times, with the same result.
I have also tried the "system restore" option, but it says it cannot locate any restore point data.
Please advise.... This system is a Toshiba laptop. Thank you.
The original problem was an unmountable_boot_volume error (blue screen).
I ran your product and selected "Automated Repair" and got the following:
- after the integrity check, I get "Failed to Install NTLDR/BOOTMGR bootloader to /dev/sdb1 - check logs for more details."
- then: "Unable to proceed with repair of this volume. Check logs for more details."
Now when I try to boot, the system simply displays "No g2ldr" and hangs. In other words, I am worse off than when I began....
I don't know what is in the log files as I can find no documentation telling me how to access them.
I have run this multiple times, with the same result.
I have also tried the "system restore" option, but it says it cannot locate any restore point data.
Please advise.... This system is a Toshiba laptop. Thank you.