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  1. K

    Is it possible to exchange products considering they are the same price or do i have to buy the other version?

    i resolved my problem by factory data reset, this software did absolutely nothing for me and considering i purchased two version due to the lack of support, i would like a refund on both.
  2. K

    Is it possible to exchange products considering they are the same price or do i have to buy the other version?

    I have emailed support and havent gotten a response. Which is why I came here. I have already purchased both the windows 8 and 10 versions and I have the same problem either way. it will not find the OS to repair. It comes up with four drives; windows re tools, system, windows, and recovery...
  3. K

    Is it possible to exchange products considering they are the same price or do i have to buy the other version?

    I've been running windows 10 games on the computer so I assumed I had a windows 10 operating system. Was I wrong in that line of thinking? If so, is it possible to swap products? Is it a matter of licensing so that the version I downloaded I wont be able to use and I cant get the license for the...
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