janisum
New Member
Hi to all and thanks for reading.
Ok..I am a novice user so please excuse my terminology. I bought a Dell Inspirion laptop used and with Win/7 already installed. I was given a temp. password to use and then created my own but did not create a password disk. Everything was fine until my computer rebooted after several windows updates and then I was taken back to my win/ login page with a forgotten PW.
I've been attempting to recover it for a month and all I would get is the same "username or PW is incorrect". But today I got the "Password Reset Wizard". It tells me the disk is in drive USB20FD (E). I'm confused as to what it is referring to since I have no disk. I did, however, transfer some files from my desktop before first using.
Do you think I need to purchase "Easy Recovery Essentials" to obtain a Dell recovery disk or am I missing the big picture and a simple solution is lurking. I really need to get this laptop back up especially after my shoulder surgery.:O
Thanks in advance
Janisum
Ok..I am a novice user so please excuse my terminology. I bought a Dell Inspirion laptop used and with Win/7 already installed. I was given a temp. password to use and then created my own but did not create a password disk. Everything was fine until my computer rebooted after several windows updates and then I was taken back to my win/ login page with a forgotten PW.
I've been attempting to recover it for a month and all I would get is the same "username or PW is incorrect". But today I got the "Password Reset Wizard". It tells me the disk is in drive USB20FD (E). I'm confused as to what it is referring to since I have no disk. I did, however, transfer some files from my desktop before first using.
Do you think I need to purchase "Easy Recovery Essentials" to obtain a Dell recovery disk or am I missing the big picture and a simple solution is lurking. I really need to get this laptop back up especially after my shoulder surgery.:O
Thanks in advance
Janisum