I can download the file but it doesn't want to open. I'm using an HP Laptop with Win 10.
NeoSmart Tech support not helpful.
PLEASE . . . can anybody help me.
Antivirus? Or it could be your browser. Try a different browser. By the way I erred when I said it opened as an ISO, I meant it opened looking for an ISO.
I see what you are doing you are clicking "Run" directly from that download page. Don't click that, click Save or Save As and save it to wherever you want.
nothing works . . . no tech support . . . wasted $55 . . . I'm done . . . gonna buy recovery software from a company that's responsive . . . and has real humans with telephones
$55 ?? You can obtain a refund. Email the full details as per: Refund Policy - NeoSmart Technologies
Replies may arrive in Junk/Spam mail folders so always check them.