downloaded the wrong tool

[deanmeyers]

Sales,

Order EC4318222CF01CBB
◦Michael Meyers <deanmeyers1@gmail.com>

Sorry but I think I purchased the wrong product? I boot my machine from the windows 10 professional USB recovery I downloaded from your site and run the automated recovery tool which it finds all 6 data volumes, one marked System 7 and the others marked data volumes. My machine is a dual boot system 7 and windows 10 professional machine. When I try to recover on the system 7 volume it tells me I have the wrong recovery tool because I downloaded the windows 10 professional tool because that is the issue I am having. When I try to recover on any of the other data volumes it says it can not find a windows partition but I know the windows partition is there on one of the other dat volumes.

Im assuming I should have purchased the system 7 tool instead and that would find my windows 10 pro directory? If so can you email me the appropriate tool since the one that downloaded does not work ? Also I think I need to run easyBCD on the windows 10 pro directory so that I can edit the BCD and make system 7 the default instead of windows 10 pro.

Thanks

Dean Meyers

 

[Ex_Brit]

I edited your phone number and email address out of the post as that can give hackers etc tools to threaten your security.
All refunds are dealt with by email only as per: https://neosmart.net/Home/Info/Refund