EasyRE for Windows Vista purchase- Still have "Driver_irql_not_less_or_equal" issue

I just purchased and downloaded the EasyRE for Windows Vista repair program to fix my Vista laptop. It will not boot up completely. I am getting a "Driver_irql_not_less_or_equal" blue screen Vista error and the laptop just keeps restarting. I have run the EasyRE for Windows Vista repair program 3 separate times on my laptop and I still have the same issue. In the demo video on your website, a virus scan was listed as one of the features of your software, but it is not on the Vista repair program that I downloaded from you. I was hoping that I could run a virus scan, as well. Can you offer any other steps that I can take to get my laptop working again? If not, can I request a refund? Thanks for any help.