EasyUSB creator

Discussion in 'Other NeoSmart-Related Support' started by CHCS, Jun 17, 2017.

  1. CHCS

    CHCS New Member

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    Have just purchased EasyUSB Creator 2.2 as I wanted to be able to boot an ISO I have from USB. The lite version stated I had to purchase the full version to do this so I went ahead and got it.
    I tried creating a USB for a 6GB ISO using a 8GB USB failed with the attached screenshot, so tried doing it on a 16GB USB failed with the same error so tried another ISO same thing so tried using a EasyRE ISO and guess what no problem. I can create USBs fo EasyRE using lite version whithout having to fork out $20.00
    Please give me a working solution or a refund. As I now have to go trawling the web to find a USB creator that will actually work...
     

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  2. Ex_Brit

    Ex_Brit Moderator Staff Member

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    Whilst it's possible someone with experience may post here, all support and refund requests should be directed to sales@neosmart.net
     
  3. CHCS

    CHCS New Member

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    Thanks I have sent an email to sales@
     
  4. CHCS

    CHCS New Member

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    So have now sent 2 emails 2 consecutive days and today is 6 days later and no acknowledgement of any kind. When everything is great NeoSmart is great but when there is an issue they are worse than c**p... 2nd time I have had an issue with one of their products and the first one took weeks to resolve as well.
    So although their products are good when they work I would never buy again and I definitely would not recommend. A product is only as good as the support service and NeoSmart Support is the pits...
     
  5. Ex_Brit

    Ex_Brit Moderator Staff Member

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    I emailed the owner regarding this thread.
     
  6. CHCS

    CHCS New Member

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    Thanks Peter,
    When you hear back, could you also let them know that I also managed to figure out the issue in the end without their help or documentation...
    Kind Regards
     
  7. Ex_Brit

    Ex_Brit Moderator Staff Member

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    Oh good. I think maybe he is away on business at the moment.
     
  8. MikeInWV

    MikeInWV New Member

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    Hello CHCS

    Do you think you could post the procedure you discovered on how to resolve the problem with Easy USB Creator here on this thread? Seems you have answers that "support" apparently doesn't want to share!
    Thanks,
    Mike
     
  9. CHCS

    CHCS New Member

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    Hi Mike,
    Sorry for delay in reply, I literally came by your query by chance as the post was in my junk folder. Anyway I resolved the particular issues I was having by formatting the USB to be used to NTFS as opposed to the usual standard format they arrive in.

    Hope this helps
     

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