After corresponding through email with NeoSmart Technologies Support and supplying the requested photo of my COA Sticker, I have not heard anything since 17 Dec. I have replied to the technician 3 times with no response. Any suggestions as to how to progress?
I am now begging.... Can anyone tell me how to get a representative to communicate with me? I believe I have been much more than patient. I was told there was a solution to my problem more than 3 weeks ago. I responded with the requested verification and the tech went silent. I am beyond frustrated. I'm sure venting is no way to get support, but after a month without my system I a without options. TIA for any suggestions you may have.
Peter - a couple quick questions.... do you find my situation unique, or is this standard procedure for the folks at NeoSmart? When you shared with the owner that you are aware of a customer that had been abandoned after being assured there would be more help to come - was there any sense of urgency or concern? I have to say, at this point, my experience with NeoSmart is starting to feel like a scam. Is this truly THE ONLY way to communicate with them - through and intermediary (not that I don't genuinely appreciate your efforts). I'm baffled....
A member of his family has taken over answering the majority of emails. Which thread do you want me to point him to or shall I say this one and he can go from there? As I posted yesterday in Windows Recovery, support by email is always answered so check all Junk mail and Spam folders and even your webmail (ISP) may have filtered the answer out if you haven't received it.
I will point him here OK? If there's another thread involved then you can perhaps post a link or simply tell him when he contacts you or posts here.
Your situation is similar to others I must admit but my knowledge on this subject is non-existent so wait for him to contact you.
Thank You! Thank You! I received a couple email responses without filtering to junk. I sent "Ali" a pic of my Windows COA on Dec 18 @ 9:45am. I could copy and past the correspondence? Would like to get some additional direction from a company representative. Best, and thanks again!