Win 7 Pro keyboard and mouse not working

#1
Hello!
Have Dell 1721 laptop with wired mouse. The EasyRE for win7 boots great, but when i get to the list of choices for auto repair, i have no mouse control, nor keyboard. Have reset BIOS to defaults, the USB ports are working....but i can't do anything! So frustrating....can you advise of a possible cause/fix for this? Thanks!
 

Ex_Brit

If you're going through hell, keep going.
Staff member
#2
From another site I noted a user solved it by installing driver R157047 from the Dell website, assuming this is 64-bit. May be a different number for 32-bit.
 

Terry60

Knows where his towel is.
Staff member
#3
Do you have legacy USB support enabled in the BIOS ?