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Original post : 0x00000019 (BAD POOL HEADER) - Fix for Windows XP, Vista, 7, 8, 8.1, 10.
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Get the fix to the <strong>0x00000019: BAD POOL HEADER</strong> error message affecting <strong>Windows Vista, Windows 7, Windows 8, Windows 8.1</strong> and <strong>Windows 10</strong>. <h2>About the "<strong>0x00000019</strong>" error</h2> [kbintro] <h3>Description and Symptoms</h3> The error messages, alerts, warnings, and symptoms below are tied to this error. <h4>Symptom 1: 0x00000019 error screen</h4> This error states that a process went into the memory pool and it did not succeed in removing itself properly thus corrupting the header of the memory pool. This error can be caused by the following: <ul> <li>Anti-malware software</li> <li>Driver conflict or outdated drivers</li> <li>Faulty RAM memory</li> </ul> <img class="alignnone size-full wp-image-3472" src="/wiki/wp-content/uploads/sites/5/2015/06/0x00000019.jpg" alt="The 0x00000019 error" width="980" height="680" /> <pre>A problem has been detected and Windows has been shut down to prevent damage to your computer. BAD_POOL_HEADER If this is the first time you’ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode. Technical Information: *** STOP: 0x00000019 (0x00000000, 0x00000000, 0x00000000, 0x00000000) Collecting data for crash dump ... Initializing disk for crash dump ... Beginning dump for physical memory. Dumping physical memory to disk: 100 Physical memory dump complete. Contact your system admin or technical support group for further assistance.</pre> On Windows 8 and Windows 10 systems the error code is replaced with the <strong>BAD_POOL_HEADER</strong> code instead: <img class="alignnone size-full wp-image-3473" src="/wiki/wp-content/uploads/sites/5/2015/06/bad-pool-header-windows-8.jpg" alt="BAD POOL HEADER error in Windows 8" width="980" height="490" /> <pre>:( Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (0% complete) If you’d like to know more, you can search online later for this error: BAD POOL HEADER</pre> <h3>Causes of this Error</h3> This error has been known to occur as a result of one or more of the following: <h4>Cause 1: Faulty RAM module</h4> The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that's the case, then it is advisable to scan the system memory and replace the faulty RAM module. <h4>Cause 2: Corrupt or outdated device drivers</h4> Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one. <h4>Cause 3: Anti-malware software is installed</h4> Sometimes, certain brands of anti-malware software can corrupt the system memory, making this error to appear. <h2>Fixing "0x00000019" on Windows</h2> <h3>Fix #1: Test your RAM</h3> If the error is caused by a faulty RAM memory, check your RAM using the <strong>Windows Memory Diagnostic Tool</strong>. To do so, follow these steps: <ol> <li>Click <strong>Start</strong></li> <li>Type in <code>Memory Diagnostics Tool</code> in the search box</li> <li>Right-click on <strong>Memory Diagnostics Tool</strong></li> <li>Choose <strong>Run as Administrator</strong></li> <li>Follow the instructions to begin the diagnostic process</li> </ol> [caption id="attachment_4503" align="alignnone" width="980"]<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Windows-memory-diagnostics.png"><img class="wp-image-4503 size-large" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Windows-memory-diagnostics-1024x592.png" alt="Windows memory diagnostics screen" width="980" height="567" /></a> Windows memory diagnostics screen[/caption] If Windows Memory Diagnostic isn't returning any results, you can also use Easy Recovery Essentials' Automated Repair feature that can check your RAM, HDD and CPU in a single process: [partial name="partial_easyre_hardware_testing"] <h3>Fix #2: Update drivers</h3> To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions. To manually update a driver, follow these steps: <ol> <li>Click <strong>Start</strong></li> <li>Type in <code>devmgmt.msc</code> in the search box</li> <li>Click <strong>devmgmt</strong> from results list</li> <li>Right-click on the driver</li> <li>To update the driver, select <strong>Update Driver Software</strong>.</li> <li>To disable the driver, select <strong>Disable</strong>.</li> <li>To uninstall the driver, select <strong>Uninstall</strong>.</li> </ol> [caption id="attachment_3363" align="alignnone" width="584"]<a href="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg"><img class="wp-image-3363 size-full" src="/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg" alt="Device Manager screen" width="584" height="309" /></a> Device Manager screen[/caption] To run an automatic driver update, follow these steps: <ol> <li>Click <strong>Start</strong></li> <li>Go to <strong>Devices and Printers</strong></li> <li>Right-click on your computer</li> <li>Select <strong>Device Installation Settings</strong></li> <li>Select <strong>Yes, do this automatically</strong></li> <li>Click <strong>Save Changes</strong></li> <li>Follow the necessary steps to continue the process</li> </ol> [caption id="attachment_4504" align="alignnone" width="980"]<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Device_install.png"><img class="wp-image-4504 size-large" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Device_install-1024x592.png" alt="Device installation screen" width="980" height="567" /></a> Device installation screen[/caption] <h3>Fix #3: Uninstall anti-malware software</h3> Sometimes anti-malware software, like Malware Bytes, can be the main cause of this error. Uninstall any anti-malware software running on your computer and then restart your computer. <h2>More Information</h2> [partial name="partial_moreinfo" versions="vista,7,8,10"]