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Original post : 0x8078012D - Fix for Windows 7, 8.
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Email
Description
Get the fix to "
0x8078012D
" error for
Windows 7, 8,
or
8.1
operating systems.
About the "
0x8078012D
" error
[kbintro]
Description and Symptoms
The error messages, alerts, warnings, and symptoms below are tied to this error.
Symptom 1: 0x8078012D error screen
This error is mostly related to the Windows Backup utility and it usually appears after a Windows 7 or Windows 8 upgrade from a lower version. The most common cause for 0x8078012D is a conflict with the security software on your computer. Other causes that can trigger this error can be any of the following:
The Windows Backup services are disabled
External drive hardware problem (if the backup is realized on an external drive)
Recent configuration changes
Bad sectors on your hard drive
A third party software intervened during a backup process
A corrupt older backup
Corrupted user profile
Causes of this Error
This error has been known to occur as a result of one or more of the following:
Cause 1: System files are corrupt
The most common cause of this error is a system file corruption. That may happen because of virus attacks or disk read/write errors.
Cause 1: Windows backup services are not enabled
Another possible cause for this error is a Windows Backup Service that is disabled.
Fixing "0x8078012D" in Windows 8
Fix #1: Enable Windows Backup Services
Check if the backup services specific to Windows are enabled by accessing the Services Window. To do so, follow these steps:
Open the
Charm Bar
by pressing the [winkey] key and
C
(or swipe from the right of the screen)
Click
Settings
Choose
Control Panel
Click
Administrative Tools
Click Services
Search for
Volume Shadow Copy
and right-click on it
Choose
Properties
Change
Startup Type
to
Manual
Click OK
Search for Windows Backup service
Follow the same steps as with Volume Shadow Copy
[caption id="attachment_4567" align="alignnone" width="800"]
Windows 8 volume shadow copy service screen[/caption]
Fix #2: Delete Previous Backup
The 0x8078012D error can be caused by a corrupt backup that Windows Backup is trying to overwrite. You can fix this by:
Deleting a previous backup
Creating a new backup
Fix #3: Scan for Infected Files
If the error is caused by certain infected files, you can run Microsoft Safety Scanner:
Go to
http://www.microsoft.com/security/scanner/en-us/default.aspx
Click Download Now
Follow the installation instructions to install Safety Scanner
Launch Microsoft Safety Scanner
Click Scan Type
Click Full Scan
Click Next
If any malware is detected, the infected files will be deleted
[caption id="attachment_4564" align="alignnone" width="562"]
Microsoft Security Scanner screen[/caption] If you can't boot into Windows to run this software, you can also use Easy Recovery Essentials built-in antivirus scanner. [partial name="partial_easyre_av"]
Fix #4: Run sfc
The sfc utility can also check the integrity of the hard disk files and report any issues with your files:
Open the
Charm Bar
Type
cmd
in the Search box
Right-click on
Command Prompt
Select
Run as Administrator
Type:
sfc /scannow
Hit
Enter
[caption id="attachment_4566" align="alignnone" width="800"]
sfc utility results screen[/caption]
Fixing "0x8078012D" in Windows 7
Fix #1: Enable Windows Backup Services
These steps to fix the 0x8078012D on Windows 7 systems are similar to those of Windows 8 explained above.
Click Start
Click Control Panel
Click System and Security
Click Administrative Tools
Select Services
Search for Volume Shadow Copy
Right-click on Volume Shadow Copy
Click
Properties
Change
Startup Type
to
Manual
Click OK
Search for Windows Backup service
Right-click on Windows Backup service
Click
Properties
Change
Startup Type
to
Manual
Click OK
[caption id="attachment_4568" align="alignnone" width="980"]
Windows 7 volume shadow copy service screen[/caption]
Fix #2: Check User Profile
If you're unable to save a newly created backup - even after deleting the previous backup - try to create a new account and perform the Backup process again:
Click Start
Click Control Panel
Click User Accounts and Family Safety
Click User Accounts
Click Manage Another Account
Click Create a New Account to create a new account
Restart your computer
After this new account is created, you need to log off from the current account and log in with the new created account. Run Windows Backup again and see if the 0x8078012D error persists. [caption id="attachment_4569" align="alignnone" width="980"]
Create new user screen[/caption]
Fix #3: Run chkdsk
Using the chkdsk utility (available from Command Prompt), you can check if any bad sectors exists on your hard drive. To do so, follow these steps:
Click
Start
Type
cmd
at the search box
Open Command Prompt
Type:
chkdsk /f C:
If you want to change the drive, replace the
C:
with your drive's letter.
After the chkdsk process is complete, restart your Windows 7 and perform the backup again
Fix #4: Clean Boot
If the 0x8078012D error isn't caused by a corrupt backup file of Windows Backup, a specific sofware application may trigger this error. To debug this, boot your computer in a clean boot and then determine if a specific application is causing this error to appear:
Boot your computer and log on as Administrator
Click
Start
Search for:
msconfig.exe
At the
System Configuration
utilit, select the General tab
Check the
Selective Startup
option
Uncheck the
Load startup items
check box
Go to the
Services
tab
Check the
Hide all Microsoft services
checkbox from the bottom left corner of the window
Click
Disable all button
Click
OK
Restart your system
[caption id="attachment_4570" align="alignnone" width="980"]
Msconfig utility screen[/caption]
More Information
Linked Entries
sfc
[partial name="partial_moreinfo" versions="7,8"]