{"id":3459,"date":"2015-06-17T06:21:38","date_gmt":"2015-06-17T11:21:38","guid":{"rendered":"http:\/\/neosmart.net\/wiki\/?p=3459"},"modified":"2016-11-12T21:53:54","modified_gmt":"2016-11-13T03:53:54","slug":"0x0000003b-system-service-exception","status":"publish","type":"post","link":"https:\/\/neosmart.net\/wiki\/0x0000003b-system-service-exception\/","title":{"rendered":"0x0000003b (SYSTEM SERVICE EXCEPTION) – Fix for Windows"},"content":{"rendered":"

Get the fix to the 0x0000003B: SYSTEM SERVICE EXCEPTION<\/strong>\u00a0error message affecting Windows 7\u00a0<\/strong>and\u00a0Windows Server 2008 R2<\/strong>.<\/p>\n

About the “0x0000003B<\/strong>” error<\/h2>\n

The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.<\/p>\n

Description and Symptoms<\/h3>\n

The error messages, alerts, warnings, and symptoms below are tied to this error.<\/p>\n

Symptom 1: 0x0000003B error screen<\/h4>\n

The error usually occurs when the driver files of Microsoft IEEE 1394 devices or FireWire devices are corrupt.<\/p>\n

\"The<\/a><\/p>\n

A problem has been detected and Windows has been shut down to prevent damage \r\nto your computer.\r\n\r\nSYSTEM_SERVICE_EXCEPTION\r\n\r\nIf this is the first time you\u2019ve seen this Stop error screen, \r\nrestart your computer. If this screen appears again, follow\r\nthese steps:\r\n\r\nCheck to make sure any new hardware or software is properly installed.\r\nIf this is a new installation, ask your hardware or software manufacturer\r\nfor any Windows updates you might need.\r\n\r\nIf problems continue, disable or remove any newly installed hardware \r\nor software. Disable BIOS memory options such as caching or shadowing.\r\nIf you need to use Safe Mode to remove or disable components, restart\r\nyour computer, press F8 to select Advanced Startup Options, and then\r\nselect Safe Mode.\r\n\r\nTechnical Information:\r\n\r\n*** STOP: 0x0000003b (0x00000000, 0x00000000, 0x00000000, 0x00000000)\r\n\r\nCollecting data for crash dump ...\r\nInitializing disk for crash dump ...\r\nBeginning dump for physical memory.\r\nDumping physical memory to disk: 100\r\nPhysical memory dump complete.\r\nContact your system admin or technical support group for further assistance.<\/pre>\n
Causes of this Error<\/h3>\n
This error has been known to occur as a result of one or more of the following:<\/p>\n
<\/h4>\n
Cause 1:\u00a0Corrupt or outdated device drivers<\/h4>\n
The most common cause for this error are the device drivers that became misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.<\/p>\n
Fixing “0x0000003B” on Windows<\/h2>\n
Fix #1: Install Hotfix<\/h2>\n
Microsoft released a hotfix that can be downloaded from here: https:\/\/support.microsoft.com\/en-us\/kb\/980932<\/a><\/p>\n
    \n
  1. Go to Microsoft Support link<\/a><\/li>\n
  2. Click Hotfix Download Available<\/strong><\/li>\n
  3. Install the Hotfix<\/li>\n
  4. Restart your computer<\/li>\n<\/ol>\n
    More Information<\/h2>\n
    Support Links<\/h3>\n