{"id":3468,"date":"2015-06-25T06:40:10","date_gmt":"2015-06-25T11:40:10","guid":{"rendered":"http:\/\/neosmart.net\/wiki\/?p=3468"},"modified":"2016-11-12T20:29:15","modified_gmt":"2016-11-13T02:29:15","slug":"0x00000019-bad-pool-header","status":"publish","type":"post","link":"https:\/\/neosmart.net\/wiki\/0x00000019-bad-pool-header\/","title":{"rendered":"0x00000019 (BAD POOL HEADER) &#8211; Fix for Windows XP, Vista, 7, 8, 8.1, 10"},"content":{"rendered":"<p>Get the fix to the <strong>0x00000019: BAD POOL HEADER<\/strong>\u00a0error message affecting <strong>Windows Vista, Windows 7, Windows 8, Windows 8.1<\/strong> and\u00a0<strong>Windows 10<\/strong>.<\/p>\n<h2>About the &#8220;<strong>0x00000019<\/strong>&#8221; error<\/h2>\n<p>The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.<\/p>\n<h3>Description and Symptoms<\/h3>\n<p>The error messages, alerts, warnings, and symptoms below are tied to this error.<\/p>\n<h4>Symptom 1: 0x00000019 error screen<\/h4>\n<p>This error states that a process went into the memory pool and it did not succeed in removing itself properly thus corrupting the header of the memory pool.<\/p>\n<p>This error can be caused by the following:<\/p>\n<ul>\n<li>Anti-malware software<\/li>\n<li>Driver conflict or outdated drivers<\/li>\n<li>Faulty RAM memory<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3472 colorbox-3468\" src=\"\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/0x00000019.jpg\" alt=\"The 0x00000019 error\" width=\"980\" height=\"680\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/0x00000019.jpg?w=980&amp;ssl=1 980w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/0x00000019.jpg?resize=300%2C208&amp;ssl=1 300w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/0x00000019.jpg?resize=60%2C42&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/0x00000019.jpg?resize=150%2C104&amp;ssl=1 150w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/p>\n<pre>A problem has been detected and Windows has been shut down to prevent damage \r\nto your computer.\r\n\r\nBAD_POOL_HEADER\r\n\r\nIf this is the first time you\u2019ve seen this Stop error screen, \r\nrestart your computer. If this screen appears again, follow\r\nthese steps:\r\n\r\nCheck to make sure any new hardware or software is properly installed.\r\nIf this is a new installation, ask your hardware or software manufacturer\r\nfor any Windows updates you might need.\r\n\r\nIf problems continue, disable or remove any newly installed hardware \r\nor software. Disable BIOS memory options such as caching or shadowing.\r\nIf you need to use Safe Mode to remove or disable components, restart\r\nyour computer, press F8 to select Advanced Startup Options, and then\r\nselect Safe Mode.\r\n\r\nTechnical Information:\r\n\r\n*** STOP: 0x00000019 (0x00000000, 0x00000000, 0x00000000, 0x00000000)\r\n\r\nCollecting data for crash dump ...\r\nInitializing disk for crash dump ...\r\nBeginning dump for physical memory.\r\nDumping physical memory to disk: 100\r\nPhysical memory dump complete.\r\nContact your system admin or technical support group for further assistance.<\/pre>\n<p>On Windows 8 and Windows 10 systems the error code is replaced with the <strong>BAD_POOL_HEADER<\/strong> code instead:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3473 colorbox-3468\" src=\"\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/bad-pool-header-windows-8.jpg\" alt=\"BAD POOL HEADER error in Windows 8\" width=\"980\" height=\"490\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/bad-pool-header-windows-8.jpg?w=980&amp;ssl=1 980w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/bad-pool-header-windows-8.jpg?resize=300%2C150&amp;ssl=1 300w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/bad-pool-header-windows-8.jpg?resize=60%2C30&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/bad-pool-header-windows-8.jpg?resize=150%2C75&amp;ssl=1 150w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/p>\n<pre>:(\r\n\r\nYour PC ran into a problem and needs to restart. We\u2019re just\r\ncollecting some error info, and then we\u2019ll restart for you. (0%\r\ncomplete)\r\n\r\nIf you\u2019d like to know more, you can search online later for this error: BAD POOL HEADER<\/pre>\n<h3>Causes of this Error<\/h3>\n<p>This error has been known to occur as a result of one or more of the following:<\/p>\n<h4>Cause 1:\u00a0Faulty RAM module<\/h4>\n<p>The most common cause of this error is a faulty RAM module that periodically gives read\/write errors. If that&#8217;s the case, then it is advisable to scan\u00a0the system memory and replace the faulty RAM module.<\/p>\n<h4>Cause 2:\u00a0Corrupt or outdated device drivers<\/h4>\n<p>Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.<\/p>\n<h4>Cause 3:\u00a0Anti-malware software is installed<\/h4>\n<p>Sometimes, certain brands of anti-malware software can corrupt the system memory, making this error to appear.<\/p>\n<h2>Fixing &#8220;0x00000019&#8221; on Windows<\/h2>\n<h3>Fix #1: Test your RAM<\/h3>\n<p>If the error is caused by a faulty RAM memory, check your RAM using the <strong>Windows Memory Diagnostic Tool<\/strong>.<\/p>\n<p>To do so, follow these steps:<\/p>\n<ol>\n<li>Click <strong>Start<\/strong><\/li>\n<li>Type in <code>Memory Diagnostics Tool<\/code> in the search box<\/li>\n<li>Right-click on <strong>Memory Diagnostics Tool<\/strong><\/li>\n<li>Choose <strong>Run as Administrator<\/strong><\/li>\n<li>Follow the instructions to begin the diagnostic process<\/li>\n<\/ol>\n<div id=\"attachment_4503\" style=\"width: 990px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/i0.wp.com\/neosmart.net\/blog\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4503\" class=\"wp-image-4503 size-large colorbox-3468\" src=\"https:\/\/i0.wp.com\/neosmart.net\/blog\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics-1024x592.png?resize=980%2C567&#038;ssl=1\" alt=\"Windows memory diagnostics screen\" width=\"980\" height=\"567\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?resize=1024%2C592&amp;ssl=1 1024w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?resize=600%2C347&amp;ssl=1 600w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?resize=768%2C444&amp;ssl=1 768w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?resize=60%2C35&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?resize=150%2C87&amp;ssl=1 150w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Windows-memory-diagnostics.png?w=1298&amp;ssl=1 1298w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p id=\"caption-attachment-4503\" class=\"wp-caption-text\">Windows memory diagnostics screen<\/p>\n<\/div>\n<p>If Windows Memory Diagnostic isn&#8217;t returning any results, you can also use Easy Recovery Essentials&#8217; Automated Repair feature that can check your RAM, HDD and CPU in a single process:<\/p>\n<ol>\n<li><a href=\"https:\/\/neosmart.net\/EasyRE\/\">Download Easy Recovery Essentials<\/a><\/li>\n<li>Burn the ISO Image. Follow our <a href=\"https:\/\/neosmart.net\/wiki\/creating-a-bootable-cd-or-dvd\/\">instructions on how to burn a bootable ISO image<\/a>. If you\u2019d like to have a recovery USB instead, <a href=\"https:\/\/neosmart.net\/wiki\/easybcd\/tips-and-tricks\/easyre-recovery-usb\/\">follow our instructions on how to make a recovery USB<\/a>.<\/li>\n<li>Boot into Easy Recovery Essentials<\/li>\n<li>Select <strong>Automated Repair<\/strong><\/li>\n<li>Click <strong>Continue<\/strong> and wait for the Automated Repair process to finish. Automated Repair process will report any issues found with your hard disk or RAM memory:\n<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/02\/easyre-drive-is-failing.jpg?resize=914%2C634&#038;ssl=1\" alt=\"EasyRE: HDD is failing\" width=\"914\" height=\"634\" class=\"alignnone size-full wp-image-3065 colorbox-3468\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/02\/easyre-drive-is-failing.jpg?w=914&amp;ssl=1 914w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/02\/easyre-drive-is-failing.jpg?resize=300%2C208&amp;ssl=1 300w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/02\/easyre-drive-is-failing.jpg?resize=60%2C42&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/02\/easyre-drive-is-failing.jpg?resize=150%2C104&amp;ssl=1 150w\" sizes=\"auto, (max-width: 914px) 100vw, 914px\" \/>\n<\/li>\n<\/ol>\n<p>To download Easy Recovery Essentials, <a href=\"https:\/\/neosmart.net\/EasyRE\/\">click here<\/a>.<\/p>\n<h3>Fix #2: Update drivers<\/h3>\n<p>To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions.<\/p>\n<p>To manually update a driver, follow these steps:<\/p>\n<ol>\n<li>Click <strong>Start<\/strong><\/li>\n<li>Type in <code>devmgmt.msc<\/code> in the search box<\/li>\n<li>Click <strong>devmgmt<\/strong> from results list<\/li>\n<li>Right-click on the driver<\/li>\n<li>To update the driver, select <strong>Update Driver Software<\/strong>.<\/li>\n<li>To disable the driver, select <strong>Disable<\/strong>.<\/li>\n<li>To uninstall the driver, select <strong>Uninstall<\/strong>.<\/li>\n<\/ol>\n<div id=\"attachment_3363\" style=\"width: 594px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3363\" class=\"wp-image-3363 size-full colorbox-3468\" src=\"\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg\" alt=\"Device Manager screen\" width=\"584\" height=\"309\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg?w=584&amp;ssl=1 584w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg?resize=300%2C159&amp;ssl=1 300w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg?resize=60%2C32&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/04\/device-manager-update-driver-software.jpg?resize=150%2C79&amp;ssl=1 150w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/a><\/p>\n<p id=\"caption-attachment-3363\" class=\"wp-caption-text\">Device Manager screen<\/p>\n<\/div>\n<p>To run an automatic driver update, follow these steps:<\/p>\n<ol>\n<li>Click <strong>Start<\/strong><\/li>\n<li>Go to <strong>Devices and Printers<\/strong><\/li>\n<li>Right-click on your computer<\/li>\n<li>Select <strong>Device Installation Settings<\/strong><\/li>\n<li>Select <strong>Yes, do this automatically<\/strong><\/li>\n<li>Click <strong>Save Changes<\/strong><\/li>\n<li>Follow the necessary steps to continue the process<\/li>\n<\/ol>\n<div id=\"attachment_4504\" style=\"width: 990px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/i0.wp.com\/neosmart.net\/blog\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?ssl=1\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-4504\" class=\"wp-image-4504 size-large colorbox-3468\" src=\"https:\/\/i0.wp.com\/neosmart.net\/blog\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install-1024x592.png?resize=980%2C567&#038;ssl=1\" alt=\"Device installation screen\" width=\"980\" height=\"567\" srcset=\"https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?resize=1024%2C592&amp;ssl=1 1024w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?resize=600%2C347&amp;ssl=1 600w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?resize=768%2C444&amp;ssl=1 768w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?resize=60%2C35&amp;ssl=1 60w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?resize=150%2C87&amp;ssl=1 150w, https:\/\/i0.wp.com\/neosmart.net\/wiki\/wp-content\/uploads\/sites\/5\/2015\/06\/Device_install.png?w=1298&amp;ssl=1 1298w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/p>\n<p id=\"caption-attachment-4504\" class=\"wp-caption-text\">Device installation screen<\/p>\n<\/div>\n<h3>Fix #3: Uninstall anti-malware software<\/h3>\n<p>Sometimes anti-malware software, like Malware Bytes, can be the main cause of this error.<\/p>\n<p>Uninstall any anti-malware software running on your computer and then restart your computer.<\/p>\n<h2>More Information<\/h2>\n<h3>Support Links<\/h3>\n<ul>\n<li><strong><a href=\"http:\/\/neosmart.net\/EasyRE\/\" title=\"Easy Recovery Essentials\">Easy Recovery Essentials for Windows<\/a> &#8211; our repair and recovery disk.<\/strong><br \/>\n<br \/>\nIt&#8217;s an easy-to-use and automated diagnostics disk. It&#8217;s available for <a href=\"https:\/\/neosmart.net\/blog\/2012\/windows-8-repair-cd-download\/\" title=\"Windows 8\">Windows 8<\/a>, <a href=\"https:\/\/neosmart.net\/blog\/2009\/windows-7-system-repair-discs\/\" title=\"Windows 7\">Windows 7<\/a> and <a href=\"https:\/\/neosmart.net\/blog\/2008\/windows-vista-recovery-disc-download\/\" title=\"Windows Vista\">Windows Vista<\/a>. It&#8217;s also available for Windows XP and Windows Server.<\/p>\n<p>Read more at <a href=\"https:\/\/neosmart.net\/blog\/windows-recovery-discs\/\" title=\"Windows Recovery Disks\">Windows Recovery Disks<\/a>.\n<\/li>\n<li><a href=\"http:\/\/neosmart.net\/forums\/\" title=\"The NeoSmart Support Forums\" rel=\"nofollow\">The NeoSmart Support Forums<\/a>, member-to-member technical support and troubleshooting.<\/li>\n<li>Get a discounted price on replacement setup and installation discs: <a rel=\"nofollow\" href=\"https:\/\/www.amazon.com\/gp\/product\/B000HCZ9BG\/ref=as_li_ss_tl?ie=UTF8&#038;camp=1789&#038;creative=390957&#038;creativeASIN=B000HCZ9BG&#038;linkCode=as2&#038;tag=neosmart.tech-20\">Windows Vista<\/a>, <a rel=\"nofollow\" href=\"https:\/\/www.amazon.com\/gp\/product\/B004Q0PT3I\/ref=as_li_ss_tl?ie=UTF8&#038;camp=1789&#038;creative=390957&#038;creativeASIN=B004Q0PT3I&#038;linkCode=as2&#038;tag=neosmart.tech-20\">Windows 7<\/a>, <a rel=\"nofollow\" href=\"https:\/\/www.amazon.com\/gp\/product\/B008H3SW4I\/ref=as_li_ss_tl?ie=UTF8&#038;camp=1789&#038;creative=390957&#038;creativeASIN=B008H3SW4I&#038;linkCode=as2&#038;tag=neosmart.tech-20\">Windows 8<\/a>, <a rel=\"nofollow\" href=\"https:\/\/www.amazon.com\/Windows-Professional-Bit-OEM-DVD\/dp\/B08HDKTGBL?&#038;linkCode=ll1&#038;tag=neosmart.tech-20&#038;linkId=c1a541f8b3e350a03fcca7c6ce59031f&#038;language=en_US&#038;ref_=as_li_ss_tl\">Windows 10<\/a>.<\/li>\n<\/ul>\n<h3>Applicable Systems<\/h3>\n<p>This Windows-related knowledgebase article applies to the following operating systems:<\/p>\n<ul>\n<li>Windows Vista (all editions)<\/li>\n<li>Windows 7 (all editions)<\/li>\n<li>Windows 8 (all editions)<\/li>\n<li>Windows 8.1 (all editions)<\/li>\n<li>Windows 10 (all editions)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Get the fix to the 0x00000019: BAD POOL HEADER\u00a0error message affecting Windows Vista, Windows 7, Windows 8, Windows 8.1 and\u00a0Windows 10. About the &#8220;0x00000019&#8221; error Description and Symptoms The error messages, alerts, warnings, and symptoms below are tied to this error. Symptom 1: 0x00000019 error screen This error states that a process went into the [&hellip;]<\/p>\n","protected":false},"author":508,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"class_list":["post-3468","post","type-post","status-publish","format-standard","hentry"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p3SlTq-TW","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/posts\/3468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/users\/508"}],"replies":[{"embeddable":true,"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/comments?post=3468"}],"version-history":[{"count":16,"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/posts\/3468\/revisions"}],"predecessor-version":[{"id":5102,"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/posts\/3468\/revisions\/5102"}],"wp:attachment":[{"href":"https:\/\/neosmart.net\/wiki\/wp-json\/wp\/v2\/media?parent=3468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}