Hello,
I'm new to the forum, I found the Neosmart website as I was looking for an alternative to leaving my machine at the repair shop, where the technician had told me that the diagnostics and rescuing the data would cost around 230 euros, and fixing or replacing the hard drive an additional 150.
My Toshiba Satellite worked well for the past six years, no hardware problems whatsoever. It came with Vista, I immediately downgraded it to Win Xp. Last December I took out the recovery disk with Win 7 upgrade, which I had asked Toshiba for, and upgraded because the support for Win Xp had ended. At the time of upgrading to Win7, the machine notified me that the old Win XP would be kept on the disk and marked "old". I was able to make a "clean installation" (there were 2 disks, one for new installation, the other for the upgrade, depending on the serial number of the machine). I don't know if this is relevant, but after installing Win 7, I noticed that I was unable to set a system restore point. That did not concern me much at the time, as I regularly backed up my data and was content to reinstall the OS if something went wrong. I was ill for the past month, so did not pay as much attention to backing up and the proverbial disaster struck. Win 7 actually worked well until one month ago I had to reinstall from DVD after the machine had difficulty starting. For the past few days however, the machine will not boot into Windows at all. After I press the power button, the Toshiba logo appears, disappears, the Windows logo appears, it looks as if the machine is half a minute or less away from completing the start-up, but the screen gets black afterwards and the cursor is visible on the screen. The machine makes no odd noises, such as the hd clicking.
I tried to boot into safe mode with F8 to no avail. Then went into setup, F2 and F12, selected the default option, booting from DVD (there is no option in BIOS to change from UEFI to CSM; I found out on the Toshiba forums website that this "feature" is peculiar to models sold on the EU market). On the screen that came up after pressing F8 after that, there were two options, one to start Windows normally, which did not work, and the other one to repair the system, which also did not work. After connecting an external optical drive and putting the disk in it, however, the "Advanced boot options" appeared on the screen, although none of those options worked - the machine would start, the Toshiba logo screen would appear, then the Windows logo and the little flashy bar showing Windows starting, but the process ended up with a black screen, sometimes with the white cursor on it.
I am hoping that I have found the solution with Easy Recovery Essentials. I would be grateful for your input - will this solve the problem or not, and the steps to go about it. I'm not a techie, all I know about computing I have picked up, bits and pieces, as I learned how to use the machine. Will Easy Recovery Essentials work? Is my hard drive dead or are the Windows files corrupted? Might there be a problem with the Bios (I don't recall having updated it since buying the machine, do not know how to do it) and if so, would this prevent easy Recovery Essentials from solving my problem?
All your advice will be gratefully received.
I'm new to the forum, I found the Neosmart website as I was looking for an alternative to leaving my machine at the repair shop, where the technician had told me that the diagnostics and rescuing the data would cost around 230 euros, and fixing or replacing the hard drive an additional 150.
My Toshiba Satellite worked well for the past six years, no hardware problems whatsoever. It came with Vista, I immediately downgraded it to Win Xp. Last December I took out the recovery disk with Win 7 upgrade, which I had asked Toshiba for, and upgraded because the support for Win Xp had ended. At the time of upgrading to Win7, the machine notified me that the old Win XP would be kept on the disk and marked "old". I was able to make a "clean installation" (there were 2 disks, one for new installation, the other for the upgrade, depending on the serial number of the machine). I don't know if this is relevant, but after installing Win 7, I noticed that I was unable to set a system restore point. That did not concern me much at the time, as I regularly backed up my data and was content to reinstall the OS if something went wrong. I was ill for the past month, so did not pay as much attention to backing up and the proverbial disaster struck. Win 7 actually worked well until one month ago I had to reinstall from DVD after the machine had difficulty starting. For the past few days however, the machine will not boot into Windows at all. After I press the power button, the Toshiba logo appears, disappears, the Windows logo appears, it looks as if the machine is half a minute or less away from completing the start-up, but the screen gets black afterwards and the cursor is visible on the screen. The machine makes no odd noises, such as the hd clicking.
I tried to boot into safe mode with F8 to no avail. Then went into setup, F2 and F12, selected the default option, booting from DVD (there is no option in BIOS to change from UEFI to CSM; I found out on the Toshiba forums website that this "feature" is peculiar to models sold on the EU market). On the screen that came up after pressing F8 after that, there were two options, one to start Windows normally, which did not work, and the other one to repair the system, which also did not work. After connecting an external optical drive and putting the disk in it, however, the "Advanced boot options" appeared on the screen, although none of those options worked - the machine would start, the Toshiba logo screen would appear, then the Windows logo and the little flashy bar showing Windows starting, but the process ended up with a black screen, sometimes with the white cursor on it.
I am hoping that I have found the solution with Easy Recovery Essentials. I would be grateful for your input - will this solve the problem or not, and the steps to go about it. I'm not a techie, all I know about computing I have picked up, bits and pieces, as I learned how to use the machine. Will Easy Recovery Essentials work? Is my hard drive dead or are the Windows files corrupted? Might there be a problem with the Bios (I don't recall having updated it since buying the machine, do not know how to do it) and if so, would this prevent easy Recovery Essentials from solving my problem?
All your advice will be gratefully received.