PC Repair & Recovery Guarantee

100% Money Back Guarantee!

For a limited time only, NeoSmart Technologies is offering a 100% satisfaction guarantee: EasyRE fixes it or it's free!!

Because each PC problem is different, some technical support companies hide behind an ambiguous “repair guaranteed” clause. But we believe in spelling things out, and making sure our customers know exactly what we're offering.

For PCs suffering from startup problems, boot failure, login issues, or otherwise unable to get Windows running the way it should be, we guarantee:

  • EasyRE for Windows' one-click Windows® repair™ (sometimes in combination with EasyRE's System Restore feature) will repair/recover your existing Windows installation. EasyRE will simply get your PC back up and running again.
  • The Professional Edition of EasyRE for Windows guarantees viruses, rootkits, trojans, and other malware on your PC will be removed and/or disinfected.

For PCs with critically damaged or corrupted Windows installations, we guarantee:

  • The backup and recovery of your personal files, folders, documents, photos, videos, and more. EasyRE facilitates backup to external USB drives, secondary hard disks, online via email/Dropbox, etc.
  • Restoring, recovering, or reinstalling your Windows installation as needed to get your PC up and running once more.

For PCs with formatted, corrupted, initialized, or deleted partitions and filesystems, we guarantee:

  • The restore, recovery, or reinstallation of Windows to your computer; getting your system back up and running once more.

If your physical hardware is damaged, EasyRE can diagnose and identify the misbehaving hardware via its automatic background hardware testing feature. EasyRE cannot fix physical hardware damage, however, and computers with failing hardware are not eligible for a refund.

If you're unable to get your PC back up and running immediately with EasyRE, our highly-qualified/certified technical support agents are one email (easyre@neosmart.net) away, and will assist you in the repair of your PC. They'll supply you with various tools and tutorials as needed to fix the problems your PC is facing, recover your data, or restore your system.

If our technical support representatives are unable to fulfill our above guarantee to you, you will receive a full and complete refund for your purchase. Support claims must be made within 7 days of purchasing EasyRE to be eligible for our money back guarantee. All refund claims must be made via the email support channel.

† Not all wired or wireless network devices are currently supported by EasyRE, access to the internet may be limited.
‡ Your PC must already be licensed with a valid Windows product key. Most customers will have a “Genuine Windows” product key label on the back or bottom of the PC/laptop with the product key.

Windows® is a registered trademark of Microsoft Corporation. Easy Recovery Essentials™ for Windows, EasyBCD™, and others are trademarks or registered trademarks of NeoSmart Technologies®. Other trademarks and symbols are trademarks or registered trademarks of their respective owners.