Submit an edit

Get the fix to the <strong>0x0000001E: KMODE EXCEPTION NOT HANDLED</strong> error message affecting <strong>Windows Vista, Windows 7, Windows 8, Windows 8.1</strong> and <strong>Windows 10</strong>.
<h2>About the "<strong>0x0000001E</strong>" error</h2>
[kbintro]
<h3>Description and Symptoms</h3>
The error messages, alerts, warnings, and symptoms below are tied to this error.
<h4>Symptom 1: 0x0000001E error screen</h4>
The error indicates that the system error handler couldn't catch an exception generated by a kernel mode program. It's mostly displayed as a Blue Screen Error (BSoD) or a STOP code. When this happens, the computer shuts down abruptly.

The error can be caused by one of the following situations:
<ul>
 	<li>Hardware problems</li>
 	<li>Incompatibility with device drivers</li>
 	<li>Corrupt system services</li>
 	<li>Recently installed software applications that might be incompatible with your Windows versions</li>
</ul>
<a href="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/06/0x0000001E.jpg"><img class="alignnone wp-image-3452 size-full" src="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/06/0x0000001E.jpg" alt="Screenshot of 0x0000001E error" width="980" height="490" /></a>
<pre>A problem has been detect and Windows has been shut down to prevent damage
to your computer.

If this is the first time you’ve seen this Stop error screen,
restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video
adapters.

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then
select Safe Mode.

Technical information:

*** STOP: 0x0000001E (0x0000001E, 0x0000001E)</pre>
<h3>Causes of this Error</h3>
This error has been known to occur as a result of one or more of the following:
<h4>Cause 1: Faulty RAM module</h4>
The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that's the case, then it is advisable to scan the system memory and replace the faulty RAM module.
<h4>Cause 2: Corrupt or outdated device drivers</h4>
Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.
<h2>Fixing "0x0000001E" on Windows</h2>
<h3>Fix #1: Test your RAM</h3>
If the error is caused by a faulty RAM memory, check your RAM using the <strong>Windows Memory Diagnostic Tool</strong>.

To do so, follow these steps:
<ol>
 	<li>Click <strong>Start</strong></li>
 	<li>Type in <code>Memory Diagnostics Tool</code> in the search box</li>
 	<li>Right-click on <strong>Memory Diagnostics Tool</strong></li>
 	<li>Choose <strong>Run as Administrator</strong></li>
 	<li>Follow the instructions to begin the diagnostic process</li>
</ol>
[caption id="attachment_4503" align="alignnone" width="980"]<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Windows-memory-diagnostics.png"><img class="wp-image-4503 size-large" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Windows-memory-diagnostics-1024x592.png" alt="Windows memory diagnostics screen" width="980" height="567" /></a> Windows memory diagnostics screen[/caption]

If Windows Memory Diagnostic isn't returning any results, you can also use Easy Recovery Essentials' Automated Repair feature that can check your RAM, HDD and CPU in a single process:

[partial name="partial_easyre_hardware_testing"]
<h3>Fix #2: Update or disable drivers</h3>
To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions.

To manually update a driver, follow these steps:
<ol>
 	<li>Click <strong>Start</strong></li>
 	<li>Type in <code>devmgmt.msc</code> in the search box</li>
 	<li>Click <strong>devmgmt</strong> from results list</li>
 	<li>Right-click on the driver</li>
 	<li>To update the driver, select <strong>Update Driver Software</strong>.</li>
 	<li>To disable the driver, select <strong>Disable</strong>.</li>
 	<li>To uninstall the driver, select <strong>Uninstall</strong>.</li>
</ol>
[caption id="attachment_3363" align="alignnone" width="584"]<a href="https://neosmart.net/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg"><img class="wp-image-3363 size-full" src="/wiki/wp-content/uploads/sites/5/2015/04/device-manager-update-driver-software.jpg" alt="Device Manager screen" width="584" height="309" /></a> Device Manager screen[/caption]

To run an automatic driver update, follow these steps:
<ol>
 	<li>Click <strong>Start</strong></li>
 	<li>Go to <strong>Devices and Printers</strong></li>
 	<li>Right-click on your computer</li>
 	<li>Select <strong>Device Installation Settings</strong></li>
 	<li>Select <strong>Yes, do this automatically</strong></li>
 	<li>Click <strong>Save Changes</strong></li>
 	<li>Follow the necessary steps to continue the process</li>
</ol>
[caption id="attachment_4504" align="alignnone" width="980"]<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Device_install.png"><img class="wp-image-4504 size-large" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2015/06/Device_install-1024x592.png" alt="Device installation screen" width="980" height="567" /></a> Device installation screen[/caption]
<h3>Fix #3: Disable antivirus</h3>
In some cases software applications like an antivirus software, backup program and remote control software can be the cause of this error.

Try disabling any antivirus software or malware detection software.
<h3>Fix #4: Check for new software</h3>
If the 0x0000001E error is not caused by a hardware incompatible device driver, you can also check if any new software was recently installed on your computer that might cause the error to appear.

If you did installed new software, try to uninstall it and then restart your computer.
<h2>More Information</h2>
[partial name="partial_moreinfo" versions="vista,7,8,8.1, 10"]