Get the fix to the 0x0000001E: KMODE EXCEPTION NOT HANDLED error message affecting Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10.

About the “0x0000001E” error

The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

The error messages, alerts, warnings, and symptoms below are tied to this error.

Symptom 1: 0x0000001E error screen

The error indicates that the system error handler couldn’t catch an exception generated by a kernel mode program. It’s mostly displayed as a Blue Screen Error (BSoD) or a STOP code. When this happens, the computer shuts down abruptly.

The error can be caused by one of the following situations:

  • Hardware problems
  • Incompatibility with device drivers
  • Corrupt system services
  • Recently installed software applications that might be incompatible with your Windows versions

Screenshot of 0x0000001E error

A problem has been detect and Windows has been shut down to prevent damage
to your computer.

If this is the first time you’ve seen this Stop error screen,
restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup options, and then
select Safe Mode.

Technical information:

*** STOP: 0x0000001E (0x0000001E, 0x0000001E)

Causes of this Error

This error has been known to occur as a result of one or more of the following:

Cause 1: Faulty RAM module

The most common cause of this error is a faulty RAM module that periodically gives read/write errors. If that’s the case, then it is advisable to scan the system memory and replace the faulty RAM module.

Cause 2: Corrupt or outdated device drivers

Sometimes the device drivers may become misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.

Fixing “0x0000001E” on Windows

Fix #1: Test your RAM

If the error is caused by a faulty RAM memory, check your RAM using the Windows Memory Diagnostic Tool.

To do so, follow these steps:

  1. Click Start
  2. Type in Memory Diagnostics Tool in the search box
  3. Right-click on Memory Diagnostics Tool
  4. Choose Run as Administrator
  5. Follow the instructions to begin the diagnostic process
Windows memory diagnostics screen

Windows memory diagnostics screen

If Windows Memory Diagnostic isn’t returning any results, you can also use Easy Recovery Essentials’ Automated Repair feature that can check your RAM, HDD and CPU in a single process:

  1. Download Easy Recovery Essentials
  2. Burn the ISO Image. Follow our instructions on how to burn a bootable ISO image. If you’d like to have a recovery USB instead, follow our instructions on how to make a recovery USB.
  3. Boot into Easy Recovery Essentials
  4. Select Automated Repair
  5. Click Continue and wait for the Automated Repair process to finish. Automated Repair process will report any issues found with your hard disk or RAM memory:

    EasyRE: HDD is failing

To download Easy Recovery Essentials, click here.

Fix #2: Update or disable drivers

To check if the error is caused by a faulty drive, run an automatic driver update or manually update the drivers to the latest available versions.

To manually update a driver, follow these steps:

  1. Click Start
  2. Type in devmgmt.msc in the search box
  3. Click devmgmt from results list
  4. Right-click on the driver
  5. To update the driver, select Update Driver Software.
  6. To disable the driver, select Disable.
  7. To uninstall the driver, select Uninstall.
Device Manager screen

Device Manager screen

To run an automatic driver update, follow these steps:

  1. Click Start
  2. Go to Devices and Printers
  3. Right-click on your computer
  4. Select Device Installation Settings
  5. Select Yes, do this automatically
  6. Click Save Changes
  7. Follow the necessary steps to continue the process
Device installation screen

Device installation screen

Fix #3: Disable antivirus

In some cases software applications like an antivirus software, backup program and remote control software can be the cause of this error.

Try disabling any antivirus software or malware detection software.

Fix #4: Check for new software

If the 0x0000001E error is not caused by a hardware incompatible device driver, you can also check if any new software was recently installed on your computer that might cause the error to appear.

If you did installed new software, try to uninstall it and then restart your computer.

More Information

Support Links

Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows Vista (all editions)
  • Windows 7 (all editions)
  • Windows 8 (all editions)
  • Windows 8.1 (all editions)

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