Submit an edit

Get the fix for the error <strong>STOP: 0x00000024</strong> on <strong>Windows XP,</strong> <strong>Windows Vista </strong>and<strong> Windows 7</strong>.
<h2>About "<strong>STOP: 0x00000024</strong>"</h2>
[kbintro]
<h3><span id="Description_and_Symptoms">Description and Symptoms</span></h3>
The error messages, alerts, warnings, and symptoms below are tied to this error.
<h3>Symptom 1: "<strong>STOP: 0x00000024</strong>" error screen on startup</h3>
The problem starts at the NTFS file system driver.

Other causes that may lead to this error are a very fragmented hard disk or issues with some antivirus software.
<h2>Sample STOP: 0x00000024 Error in Windows XP</h2>
Here is the full text of this error, but note that the technical information after *** STOP: 0x00000024 and *** Ntfs.sys is computer specific.

Your computer may show different values after these titles.

The parameters after *** STOP specifies the source file and line number information (Parameter 1), the address of the exception record if NtfsExceptionFilter is on the stack (Parameter 2) and the address of the context record if NtfsExceptionFilter is on the stack (Parameter 3).
<pre>A problem has been detected and Windows has been shut down to prevent damage to your computer.

NTFS_FILE_SYSTEM

If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x00000024 (0x001902F8, 0xF1534434, 0xF153414, 0xF8408BAB)
*** Ntfs.sys - Address F7B50024 base at F7B4A000, DateStamp 45d6a04b

Beginning dump of physical memory

Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.</pre>
<h2>Causes of this Error</h2>
This error has been known to occur as a result of one of the following causes:
<h3>Cause 1: NTFS file system driver is damaged</h3>
The Ntfs.sys file mentioned in the blue screen error is used to read and write to NTFS partitions. When this type of message appears (STOP message) your computer is in a forced reboot state which means that any unsaved work you previously were working on is likely to be lost.
<h2><span id="Fixing_8220Fatal_INT18_Boot_failure8221_on_Windows">Fixing “STOP: 0x00000024” on Windows</span></h2>
[setupcd]
<h3>Fix #1: Use Easy Recovery Essentials</h3>
[easyre error="STOP: 0x00000024" bootscreen="xp-vista-7" guaranteed="true"]
<h3>Fix #2: Run chkdsk</h3>
Here are the steps to run <code>chkdsk</code> from the Recovery Console of the original installation CD:
<ol>
 	<li>Inserting the Windows install CD</li>
 	<li>Restart your computer and boot from the CD</li>
 	<li>Press any key to boot from the CD</li>
 	<li>Press <kbd>R</kbd> when you reach the Windows Options menu to access <strong>Repair Console</strong></li>
 	<li>Enter your Administrator password</li>
 	<li>When the Command Prompt appears, type the following command; press <kbd>Enter</kbd>:
<pre>chkdsk C: /f /x /r</pre>
where <code>C:</code> (without a trailing slash: <code>/</code>) is letter of your Windows installation drive (usually <code>C:</code>)</li>
</ol>
The <code>chkdsk</code> solution above can be applied to Windows XP, Vista and 7.

<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2013/08/chkdsk1.png"><img class="alignnone size-large wp-image-4689" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2013/08/chkdsk1-1024x768.png" alt="chkdsk" width="980" height="735" /></a>
<h2>Prevent STOP: 0x00000024</h2>
You can prevent this fatal error message by checking if you have enough RAM. The computer may be out of usable RAM memory.

If you replaced your RAM sticks recently, try and disconnect them and then connecting the old ones back to check if the error message appears after that.

Once your computer is up and running, consider checking the volume for error. Here are the steps to access Error-checking panel in Windows:
<ol>
 	<li>Open My Computer</li>
 	<li>Right click on <strong>C:\</strong>, where your Windows version is installed, and select <strong>Properties</strong></li>
 	<li>Select the <strong>Tools</strong> tabs from the window</li>
 	<li>The first item is "Error-checking" where you need to click on "Check Now.."</li>
 	<li>Make sure to have the <strong>Automatically fix file system errors</strong> option is <strong>checked</strong></li>
 	<li>Click <strong>Start</strong></li>
</ol>
[caption id="attachment_4690" align="alignnone" width="980"]<a href="https://neosmart.net/blog/wp-content/uploads/sites/5/2013/08/chkdsk-tools.png"><img class="wp-image-4690 size-large" src="https://neosmart.net/blog/wp-content/uploads/sites/5/2013/08/chkdsk-tools-1024x520.png" alt="chkdsk screen" width="980" height="498" /></a> chkdsk screen[/caption]

You can prevent any data loss with <a href="https://neosmart.net/EasyRE/">our recovery and repair disk Easy Recovery Essentials for Windows</a> that can fix STOP fatal errors.

Use EasyRE to access your computer files if your Windows fails to start or use its built-in Internet Browser to troubleshoot errors right from your computer.
<h2>More Information</h2>
<h3>Linked Entries</h3>
<ul>
 	<li><a href="https://neosmart.net/wiki/chkdsk/">chkdsk</a></li>
</ul>
[partial name="partial_moreinfo" versions="xp,vista,7"]