Get the fix for the error STOP: 0x00000024 on Windows XP, Windows Vista and Windows 7.

About “STOP: 0x00000024

The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

The error messages, alerts, warnings, and symptoms below are tied to this error.

Symptom 1: “STOP: 0x00000024” error screen on startup


The problem starts at the NTFS file system driver.

Other causes that may lead to this error are a very fragmented hard disk or issues with some antivirus software.

Sample STOP: 0x00000024 Error in Windows XP

Here is the full text of this error, but note that the technical information after *** STOP: 0x00000024 and *** Ntfs.sys is computer specific.

Your computer may show different values after these titles.

The parameters after *** STOP specifies the source file and line number information (Parameter 1), the address of the exception record if NtfsExceptionFilter is on the stack (Parameter 2) and the address of the context record if NtfsExceptionFilter is on the stack (Parameter 3).

A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you've seen this error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x00000024 (0x001902F8, 0xF1534434, 0xF153414, 0xF8408BAB)
*** Ntfs.sys - Address F7B50024 base at F7B4A000, DateStamp 45d6a04b

Beginning dump of physical memory

Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

Causes of this Error

This error has been known to occur as a result of one of the following causes:

Cause 1: NTFS file system driver is damaged

The Ntfs.sys file mentioned in the blue screen error is used to read and write to NTFS partitions. When this type of message appears (STOP message) your computer is in a forced reboot state which means that any unsaved work you previously were working on is likely to be lost.

Fixing “STOP: 0x00000024” on Windows

Windows Setup CD/DVD Required!
Some of the solutions below require the use of the Microsoft Windows setup CD or DVD. If your PC did not come with a Windows installation disc or if you no longer have your Windows setup media, you can use Easy Recovery Essentials for Windows instead. EasyRE will automatically find and fix many problems, and can also be used to solve this problem with the directions below.

Fix #1: Use Easy Recovery Essentials

Easy Recovery Essentials is guaranteed to fix the “STOP: 0x00000024” error automatically using its built-in Automated Repair option. EasyRE is currently available for Windows XP, Vista, 7 and 8 and can be downloaded and created on any PC.

  1. Download Easy Recovery Essentials. Make sure to note your Windows version (XP, Vista, 7 or 8) before you download EasyRE. This guide can help you identify what version of Windows you have installed.
  2. Burn the image. Follow these instructions on how to burn the bootable ISO image very carefully, as making a bootable CD can be tricky! Alternatively, these instructions explain how to create a bootable EasyRE recovery USB stick/drive.
  3. Boot up your PC from the Easy Recovery Essentials CD or USB you created.
  4. Once EasyRE is running, choose the “Automated Repair” option and click Continue.
    EasyRE Home

    Choose “Automated Repair” in Easy Recovery Essentials

  5. After EasyRE scans your computer’s drives, identify and select the drive letter for your Windows installation from the list, and then click on the Automated Repair button to begin.
    EasyRE displays a list of found Windows operating systems

    Choose the drive associated with the Windows installation you’re trying to repair.

  6. Easy Recovery Essentials will start analyzing the selected drive for problems. EasyRE will test for and attempt to automatically correct errors with the disk, partition, bootsector, filesystem, bootloader, and registry. No intervention is required, as EasyRE’s repair is fully automated:
    EasyRE: Automated Repair

    Easy Recovery Essentials searches for errors and makes corrections to the selected Windows installation.

  7. Once the process is complete, EasyRE will report its findings. Click on the Restart button to reboot your PC and test the changes.
  8. The “STOP: 0x00000024” error should now be fixed as your PC begins to load:
    EasyRE: Automated Repair

    Windows, booting up successfully.

You can download Easy Recovery Essentials from here.

Fix #2: Run chkdsk

Here are the steps to run chkdsk from the Recovery Console of the original installation CD:

  1. Inserting the Windows install CD
  2. Restart your computer and boot from the CD
  3. Press any key to boot from the CD
  4. Press R when you reach the Windows Options menu to access Repair Console
  5. Enter your Administrator password
  6. When the Command Prompt appears, type the following command; press Enter:
    chkdsk C: /f /x /r

    where C: (without a trailing slash: /) is letter of your Windows installation drive (usually C:)

The chkdsk solution above can be applied to Windows XP, Vista and 7.


Prevent STOP: 0x00000024

You can prevent this fatal error message by checking if you have enough RAM. The computer may be out of usable RAM memory.

If you replaced your RAM sticks recently, try and disconnect them and then connecting the old ones back to check if the error message appears after that.

Once your computer is up and running, consider checking the volume for error. Here are the steps to access Error-checking panel in Windows:

  1. Open My Computer
  2. Right click on C:\, where your Windows version is installed, and select Properties
  3. Select the Tools tabs from the window
  4. The first item is “Error-checking” where you need to click on “Check Now..”
  5. Make sure to have the Automatically fix file system errors option is checked
  6. Click Start
chkdsk screen

chkdsk screen

You can prevent any data loss with our recovery and repair disk Easy Recovery Essentials for Windows that can fix STOP fatal errors.

Use EasyRE to access your computer files if your Windows fails to start or use its built-in Internet Browser to troubleshoot errors right from your computer.

More Information

Linked Entries

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Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows XP (all editions)
  • Windows Vista (all editions)
  • Windows 7 (all editions)

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