I have just purchased Easy Recovery Essentials for Win 8 Pro and it fails to detect the correct partition sizes of my HDD and therefor fails in the recovery.
There's a beta version of EasyRE 5.5 available that more than likely takes care of this - if you email support and mention the beta, we'll get a copy to you so you can give it a try. Like Peter says though, the only official support channel is via email so please open a ticket as soon as you can