Frustrated

#1
Does the windows 7 recovery image I purchased and downloaded have linux operating system information on it? My recovery image is not working and the geek squad guy told me I had a linux operating system on my hard drive or something similiar. I just installed a brand new seagate momentus hard drive so I am a little confused and frustrated. He also told me the recovery image would not work on a brand new hard drive as it was looking for windows information.

If all the information he told me is true then I did not get what I ordered and would like information on how I get a refund.

New and frustrated NeoSmart customer.

Randy
 

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#2
Well if you read the page where EasyRE is located you will see this line located at the bottom of every page:

These discs do not contain setup files, and cannot be used to install Windows.
What you purchased was a Recovery Essentials disk used to repair the options listed on the main page. It is not a Windows Image. Sorry to tell you, but you mis-read or misunderstood what you were purchasing. It is not a Windows Disk. It is a Recovery Disk used to repair Windows.

https://neosmart.net/EasyRE/Home/Policies#Refund

There is the information on the Refund Policy and how to obtain it.