Windows 7 Boot Issue

Discussion in 'Other NeoSmart-Related Support' started by TommyT, Mar 30, 2012.

  1. TommyT

    TommyT New Member

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    I am helping a co worker with a problem with her computer. Problem started with doing a large number of Windows updates to Windows 7 Professional on a Dell Precision M6400. Many of the updates failed. A retry was attempted and now the computer will not boot at all.


    At boot time we get the message:

    STOP: c0000139 (entry Point Not Found)

    The procedure entry point RtlcopyContext could not be located in the dynamics link library ntdll.dll.


    I tried running a repair but that did not work. I then tried a restore and I was told that the system could not find any restore points. ( there definitely should be restore points)


    This computer did not come with a repair disk and she did not make one. So, I downloaded the repair disk from your site. I was able to burn a boot DVD and boot from the DVD. However, i am getting the same message when I reboot. That tells me that the problem is happening before the system can even load your repair software. My guess at this point is that I will need a full Windows 7 Professional DVD to boot from to repair this issue.

    I can get access to one from my office which is a couple of hours away.


    Before I do that, I am hoping someone who knows more about this than I do can tell me - do you agree that I need the actual Windows 7 Installation DVD? If so, do you know a location where i can go to download it?

    Any help would be greatly appreciated!

    Tommy
     
  2. Terry60

    Terry60 Coastline Designer Staff Member

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    First port of call for a failure after WUD, is to go directly to Microsoft.
    This is the only occasion where they will give you free one-to-one support.
    From WUD "Update History" follow the links to find an email address for support.
     

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