I bought it and made two different usb and cd boot devices. I tried them on three computers and none of them will boot up. If you can't fix this I want a refund
Maybe your BIOS/EFI doesn't allow booting from a USB port?
I know mine does even though the drive shows in the Boot priority.
All help for this product is via email anyway.
Here's the refund link: https://neosmart.net/Home/Info/Refund