Get the fix to the 0x0000003B: SYSTEM SERVICE EXCEPTION error message affecting Windows 7, Windows 8, Windows 8.1, Windows 10 and Windows Server 2008 R2.

About the “0x0000003B” error

The following information on this error has been compiled by NeoSmart Technologies, based on the information gathered and reported by our global network of engineers, developers, and technicians or partner organizations.

Description and Symptoms

The error messages, alerts, warnings, and symptoms below are tied to this error.

Symptom 1: 0x0000003B error screen

The error usually occurs when the driver files of Microsoft IEEE 1394 devices or FireWire devices are corrupt.

The 0x0000003b Error screen

A problem has been detected and Windows has been shut down to prevent damage 
to your computer.


If this is the first time you’ve seen this Stop error screen, 
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware 
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000003b (0x00000000, 0x00000000, 0x00000000, 0x00000000)

Collecting data for crash dump ...
Initializing disk for crash dump ...
Beginning dump for physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.

Causes of this Error

This error has been known to occur as a result of one or more of the following:

Cause 1: Corrupt or outdated device drivers

The most common cause for this error are the device drivers that became misconfigured, corrupt or outdated. That may also happen after a Windows update or a Windows downgrade from a newer system to an older one.

Fixing “0x0000003B” on Windows

Fix #1: Install Hotfix

Microsoft released a hotfix that can be downloaded from here:

  1. Go to Microsoft Support link
  2. Click Hotfix Download Available
  3. Install the Hotfix
  4. Restart your computer

More Information

Support Links

Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows 7 (all editions)

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