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Thread: Wrong OS download

  1. #1
    Join Date
    Mar 2012

    Default Wrong OS download

    I bought your recovery disc and followed how to burn a CD and everything worked like you said it would. I never burned a CD before. My laptop booted on the recovery disk but it tells "the recovery options is not compatible with hte version of Windows you are trying to repair". I thought it was WIN7 32 bit it it must not be. I can get to the command line using your disk. Is there a way to check exactly what version is on this laptop using the command line? Also can I download the another OS version if need be? Thank you for your help so far.

  2. #2
    Join Date
    Apr 2006


    Must be Windows 7 64.

    Just reply to the email you received from SystemDiscs and ask for a 64-bit version instead.
    Mahmoud Al-Qudsi, Director

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  3. #3
    Join Date
    Mar 2012


    I did not receive a reply from Systemdiscs. I got only two emails from NeoSmart, one for registering and one for the forum question. Can you send me one so I can reply to it? Thank you.

  4. #4
    Join Date
    Jul 2006
    The Source


    Contact Information |

    Use that link to contact them to get the proper disk.
    ~Alex~ .:Forum Moderator:..:Guinea Pig for Testing:.
    I do not accept support questions via EMail, PM, IM or my Spaces page! .
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  5. #5
    Join Date
    Mar 2012


    Do I have to buy the 64-bit also?

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