Wrong OS download

Discussion in 'Other NeoSmart-Related Support' started by Dub1, Mar 11, 2012.

  1. Dub1

    Dub1 New Member

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    I bought your recovery disc and followed how to burn a CD and everything worked like you said it would. I never burned a CD before. My laptop booted on the recovery disk but it tells "the recovery options is not compatible with hte version of Windows you are trying to repair". I thought it was WIN7 32 bit it it must not be. I can get to the command line using your disk. Is there a way to check exactly what version is on this laptop using the command line? Also can I download the another OS version if need be? Thank you for your help so far.
     
  2. mqudsi

    mqudsi Mostly Harmless Staff Member

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    Must be Windows 7 64.

    Just reply to the email you received from SystemDiscs and ask for a 64-bit version instead.
     
  3. Dub1

    Dub1 New Member

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    I did not receive a reply from Systemdiscs. I got only two emails from NeoSmart, one for registering and one for the forum question. Can you send me one so I can reply to it? Thank you.
     
  4. Mak 2.0

    Mak 2.0 Mod...WAFFLES!?!? Staff Member

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  5. Dub1

    Dub1 New Member

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    Do I have to buy the 64-bit also?
     

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