administrator password

#1
I bought my computer new as a floor model. They failed to format the drive when i bought it and now im stuck. It wont give me administrative access as i dont know the password. everything ive tried to do was blocked. Any help will be appreciated.
 

mqudsi

Mostly Harmless
Staff member
#2
Hi Kenny, welcome to NeoSmart Technologies.

Watch carefully right when you turn on your PC - you should see an option to press F-something to reset your PC to factory settings.
 

JustinW

Super Moderator
Staff member
#3
The password if they had one will have come documented with your new computer unless you've bought it used. No ammount of recovery will reset the password if there's a default. You will need to use a Vista DVD or recovery disc from the OEM (not from this site) to do a format/reinstall of the OS.