All EasyRE support requests go to

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Mostly Harmless
Staff member
All questions associated with Easy Recovery Essentials for Windows and the NeoSmart-created Windows recovery CDs should be submitted via email to

For those of you having trouble getting responses for help. Support advise me that ALL requests are answered.
Please check your Junk &/or Spam folders plus your web-mail folders.
Usually an auto-response is sent within a few hours and a full response may take 1 or more days.
If you are using Gmail and haven't received a response at all then try using a different 'From' email address if possible.
Check your email Junk/Spam folders and if you are using Gmail log into it on the website at and check the same folders there. If you are using an ISP email check their online folders in the same manner.
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