An Error Occurred When Troubleshooting


Active Member
PC / Windows 7 / HP Envy 5530 :

This error has been occurring whenever I attempt to run "Troubleshoot"; today it's related to my printer.
www searches re the 0x8007000e code seem to indicate it is related to a drive corruption issue -- haven't figured out what to do about that.

  • Devices & Printers shows my HP 5530 has a problem
  • Attempting to determine what via Troubleshooting is a failure
  • Attempting to delete the printer is a failure, so I cannot reinstall

Any info/direction? Much appreciated.


  • HP . Troubleshooting.JPG
    HP . Troubleshooting.JPG
    98 KB · Views: 4


Active Member
Thank you for the responses. It's been a while since I posted the original, but I was able to resolve the issue (can't even remember how now).

Always appreciate on-line help.


New Member
To get rid of “an error occurred while troubleshooting”, you can try to temporarily disable your antivirus program or firewall and see if the troubleshooter works well. Under some circumstances, you may have to completely uninstall the security software and switch to a different antivirus program