application does not open both the free version and the subscription

[larry234]

application does not open both the free version and the subscription

event viewer
ResolverName Crash on Launch

Microssoft Windows 10.0.18362.1 Event Source Microsoft-Windows=Program-Compatiability-Assistant

Application does not open in compatibility mode either

 

[Terry60]

Try deleting the neosmart folder from your users/yourname/appdata/local folder then reinstalling

 

[larry234]

Try deleting the neosmart folder from your users/yourname/appdata/local folder then reinstalling

same response after deleting folder in app data

 

[Ex_Brit]

See application does not open resolvename crashonlaunch also, which I have locked.

 

[larry234]

Not sure what you want me to do
I have uninstalled the application a few times already

 

[larry234]

this is Intek I3 4 cores ; I have uninstalled 3 times without any change. Always the same message in the event viewer