Hello Everyone,
I need some help with a laptop I've been working on for a friend. When she brought me this laptop to look at, I wasn't able to open anything without it freezing up. It would startup up fine and get to the desktop but when I would try to open a program or go into the settings the window would freeze up and it wouldn't do nothing. So I would have to restart and it would end up doing the same thing over and over. I'm thinking it was probably where she hadn't updated it like it should be updated.... she said she hadn't updated it since she had it and she's had it for quite some time. I tried to go to windows updates and I couldn't even get there without it freezing. I was able to go into safe mode and I run Malwarebytes and it didn't find anything so I'm thinking it didn't have any virus's or malware. The laptop is a Toshiba Satellite 64-bit upgraded to Windows 10. She wanted me to set it back to Windows 7 home edition which was what it had before the upgrade to Windows 10. The option for returning back to Windows 7 is no longer in the setting section. I had a Windows 7 home edition OS disk of my own and her product key for her Windows 7 Home edition was on the bottom of her laptop. So I inserted my Windows 7 Home edition for 64-bit and tried to complete a clean install on her laptop using her product key. I have done this many times with older OS (Windows Vista and Windows 7) on other computers and I never had any problems. But first time trying on Windows 10.... I deleted all partitions to install the new OS on...as I always had before. But when it gets to the installation, it has a check mark by the "Copying Windows files" and when it gets to "Expanding Windows files (0%)..." it stays at zero percent and then gives a error message.
"Windows cannot install required files: Make sure all files required for installation are available, and restart the installation. Error code: 0x8007045D."
When I press "OK" it then goes back to the beginning to either try to repair your computer or to install now. I tried repairing using recovery tools (no OS showing) and then Startup Repair but it attempts to repair but says, "Startup Repair cannot repair this computer automatically". When I tried to restart the computer it has a black screen when it tries to reboot and says says "BOOTMGR is missing Press Ctrl+Alt+Del to restart". When I do this it just keeps going back to this screen. I seen a fix while searching the internet for missing BOOTMGR that said to use the following command prompt to fix mbr and boot so I tried running the commands:
bootrec /fixmbr
bootrec /fixboot
It says all was completed successfully but when I go back to try to repair or reinstall... nothing changes. What else do I need to do to be able to get windows 7 back on her laptop.
Thanks,
Veronica
I need some help with a laptop I've been working on for a friend. When she brought me this laptop to look at, I wasn't able to open anything without it freezing up. It would startup up fine and get to the desktop but when I would try to open a program or go into the settings the window would freeze up and it wouldn't do nothing. So I would have to restart and it would end up doing the same thing over and over. I'm thinking it was probably where she hadn't updated it like it should be updated.... she said she hadn't updated it since she had it and she's had it for quite some time. I tried to go to windows updates and I couldn't even get there without it freezing. I was able to go into safe mode and I run Malwarebytes and it didn't find anything so I'm thinking it didn't have any virus's or malware. The laptop is a Toshiba Satellite 64-bit upgraded to Windows 10. She wanted me to set it back to Windows 7 home edition which was what it had before the upgrade to Windows 10. The option for returning back to Windows 7 is no longer in the setting section. I had a Windows 7 home edition OS disk of my own and her product key for her Windows 7 Home edition was on the bottom of her laptop. So I inserted my Windows 7 Home edition for 64-bit and tried to complete a clean install on her laptop using her product key. I have done this many times with older OS (Windows Vista and Windows 7) on other computers and I never had any problems. But first time trying on Windows 10.... I deleted all partitions to install the new OS on...as I always had before. But when it gets to the installation, it has a check mark by the "Copying Windows files" and when it gets to "Expanding Windows files (0%)..." it stays at zero percent and then gives a error message.
"Windows cannot install required files: Make sure all files required for installation are available, and restart the installation. Error code: 0x8007045D."
When I press "OK" it then goes back to the beginning to either try to repair your computer or to install now. I tried repairing using recovery tools (no OS showing) and then Startup Repair but it attempts to repair but says, "Startup Repair cannot repair this computer automatically". When I tried to restart the computer it has a black screen when it tries to reboot and says says "BOOTMGR is missing Press Ctrl+Alt+Del to restart". When I do this it just keeps going back to this screen. I seen a fix while searching the internet for missing BOOTMGR that said to use the following command prompt to fix mbr and boot so I tried running the commands:
bootrec /fixmbr
bootrec /fixboot
It says all was completed successfully but when I go back to try to repair or reinstall... nothing changes. What else do I need to do to be able to get windows 7 back on her laptop.
Thanks,
Veronica