Can't get to windows Update

#1
I tried everything to get my updates from Microsoft,hit Windows update it takes off like normal but all I get is a blank page & it says "done" at the bottom of the page.Also some programs don't work like normal or not at all.System restore has a blank page when I try to open it.I ran a virus scan & got nothing.Spyware scan showed-Small RR-Value FX IE loader.exe,Something about chmfile-Also known as Q678340Exe,bfxtray.exe. I could once again use some help. Thannks--Frankiedino
 

Terry60

Knows where his towel is.
Staff member
#2
Last edited:

Terry60

Knows where his towel is.
Staff member
#4
Sorry, don't have any personal experience with it (thanks be !), but it sounds like it's propogated itself to every system it can see.
From what I remember, it takes over your browser and IE is what XP uses for Windows Update.
If the advice on the last site doesn't help remove it, I don't know what else to suggest.
Do you have access to the net on an uninfected PC, or are you using the dodgy system now ?
Does it allow you to search for solutions, or is that part of the problem ?
If it's actively preventing you from searching for a fix, post back and someone here can do a few web searches for you, otherwise all I can suggest is a trawl around the net looking for malware removal sites.
 

mqudsi

Mostly Harmless
Staff member
#5
You need to get a decent antivirus solution installed on all your Windows machines.

I don't recommend anything other than the latest versions of NOD32 or Kaspersky.
 

Ex_Brit

If you're going through hell, keep going
Staff member
#6
For stubborn infections that nothing seems to budge try using an application called "Hijackthis" and posting its log on one of the forums below. They will check it and help you get rid of whatever ails your machine.

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

Lastly make sure that you are always up to date with Microsoft updates.
 
#7
Small RR

I decided to use my recovery disc's and start over.Will this erase any & all nasties?It seems to be working so far.I do have a lot of script errors and a few minor glitches. I am running Defender Pro with Anti-Spyware.I'm learning more with more with each mistake. Thanks for all the help you guys always provide.
 

Ex_Brit

If you're going through hell, keep going
Staff member
#8
Assuming that you intend to format and reinstall then yes, it will, hopefully, rid you of all nasties.
 

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#9
Peter i have to agree with you. Geeks To Go is a great forum. I am considering going thru their training program myself. :grinning: