Computer wont stop Scanning please help

my parents computer will not stop scanning. we let it run threw fully and nothing happens. Dose anyone know whats going on if you do could you please help, Also could we use a restore disk to maybe fix the problem???


p;lease i really really need some answers...
Last edited:


Knows where his towel is.
Staff member
What is scanning ? A virus scanner ?
Which one ?
They should all have a stop/pause/cancel scan function somewhere.


Super Moderator
Staff member
If you're not sure post a screenshot.
Print Screen into paint and upload as a JPG with go advanced > paperclip icon.