Couldn't unzip the easyRe after down loading it/

I downloaded the Easyre file and I tried to unzip the file and I just couldn't do it. Any assistance will be greatly appreciated since paid for the download. It will be a shame if can't use it.
Also, I previously purchased and downloaded a link to this app. I also purchased another one thinking that I was purchasing a different program. Can I get a refund for the second purchase of the same app? See the links below.

Sep 2, 2023​

Order 72499901FBBB10A9: Windows 11 Recovery Disc​

Sep 10​

Order 40A170D9EA8D0548: Windows 11 Recovery Disc​