Destructive BSOD due to Deep Freeze

cd27

New Member
#1
I installed Deep Freeze on my computer (Faronics - Home of Deep Freeze and other Intelligent Solutions for ABSOLUTE Control) and as soon as it rebooted, I got the BSOD. Also, I get the BSOD even when i go into Safe Mode. At the moment, there is no way into my computer. I don't really feel like retyping ALL the information I have on another site, but here is the link for you information (Deep Freeze Killed My Computer - Tech Support Forum) It's giving me, at the moment, the STOP error:
***STOP: 0X0000007B (OXBACCB524, 0X00000034, 0X00000000, 0X00000000)

I suspect it's the driver, but when i go to install the driver i downloaded from Dell (SATA DRIVER), it ONLY accepts it from a floppy. So, IF that is the case, how do i install the driver via my flash drive through the recovery dos console?

If this is NOT the case, PLEASE help me. I really want Deep Freeze on my computer because it's a great tool, but it keeps killing my computer BIG TIME.

Thanks!
 

Terry60

Knows where his towel is.
Staff member
#2
Hi cd, welcome to the forum.
You don't say what your OS is. If it's Vista, you can boot from the Vista DVD and use system restore to get back pre-deep freeze.
 

cd27

New Member
#3
SOLVED:

It was the driver. I found the driver for my hard driver and installed it (to make SURE it saw it, i copied it in several locations in the c driver where i thought it might look for it).

I will send an email to Facronics and complain about their absolute LACK of warning about this.

The problem that existed was this: You can't login, and you can't boot to safe mode, neither can you boot to last known good config, because you get a BSOD each time.

Therefore you can't run any software, or check the registry, ESPECIALLY for the new user who would absolutely FREAK. Yeah, I kinda freaked, but that's because this wasn't just a crash, this was a HARD CRASH. This one is nearly impossible to fix. I reinstalled, then I installed the driver, and when i installed DF, it worked fine. ONLY then did it work fine. Without the driver, it's crap.

using the recovery console also does crap, because you can't really do much, you can change, copy, and delete stuff with basic dos commands, but you can't run any files, and you can't really do much with it.

The command:

rename DEEPFRZ.SYS DEEPFRZ_SYS.OLD

DOES NOT WORK, it just gives you a bad command. The reason is because this is a registry issue, not simply a driver issue. You see, once I realized, by doing a bit of research on the STOP code, it was a driver issue, I went off what the Tech Man from Deep Freeze told me. He said it was a hardware conflict and then asked if i had a RAID or SATA HDD. I did, but he never responded when i wrote back, so, w/e.

I went off that and downloaded the driver to a flash drive. Then when i booted from repair disk, i pressed F6 to install a sata or raid driver, but it only accepts floppy discs (funny how that's all it takes but my NEW laptop doesn't HAVE a floppy DRIVE). so that didn't work, but i had another idea.

What if i extracted the file and saved it to my flash drive (it was currently in .exe format) and then used the COPY command in the recovery console to copy the driver to the c:\windows\system32\drivers folder so it could read it....but that wouldn't change the registry. Even though i had the driver, i HAD to change the registry so that it would tell itself to get it instead of the other driver, the bad one. So that didn't work.

And I couldn't edit the registry anyways. The only method i didn't try was my ubuntu cd. I think maybe if i used my Ubuntu Linux Live CD (6.1) wit WINE and a windows regedt32 i could change the registry for the driver, or completely delete everything and anything to do with deep freeze.

That i could theoretically do, but i'm not about to touch that registry. So ultimately my only response was REINSTALL. I did that, then i put the driver in, and reinstalled DF, and now it works fine.

So, if I can get some support here, maybe from the fifty guys who just read this and said screw it, post "I" back in support for a petition that Facronics puts a very large WARNING: YOU MUST HAVE A DRIVER FOR SATA AND RAID HARD DRIVES!!!! and give the reason why, or for that matter, have it scan to see if the system will even accept DF before it installs. Something like this isn't something to play with, I lost alot of good and important data and even got so riled up that i made a few guys mad (sorry).

So, with your support i want to have enough "I Support"'s posted in this thread to send them the link and say, "Hey, the customers have spoken, do your job in making sure that you don't destroy our computers".

so with that i'll close. Thanks guys for the help.

Eric
 

mqudsi

Mostly Harmless
Staff member
#4
Glad you got it fixed, Eric.

Deep Freeze is known to cause a lot of trouble, along with its equivalent "GoBack" from Roxio (and now Symantec).

GoBack's development has been halted, and Deep Freeze's dev team is lazy and doesn't deal with known issues.

Basically, the concept of a self-restoring system is very hard to implement in practice....
 

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#5
Isnt this just like a restore point basically but for a price?
 

mqudsi

Mostly Harmless
Staff member
#6
Not exactly. It's more reliable (undos everything) and is theoretically bullet-proof. Plus with both Deep Freeze and GoBack you can have it set to automatically undo all changes every day at xx o'clock...

It's mostly used in internet cafes and public internet terminals like at schools, libraries, and airports to remove junk and clear private data at the start (or end) of each day. It saves IT workers thousands of hours of fixing systems broken by viruses or dumb users.... when it works.
 

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#7
But at the same time so can a well done image do the same ting if they know how to deploy it over a network. I have done that at some of the A+ and Net+ classes. Deployed a XP images i made at home over their network for the day so we could have some fun while we worked. ut not everyone is willing ot work that hard for things like this.
 
#8
my schools library uses Deep Freeze to restore the machines to normal. i know the IT guys that do the computers there, they dont seem to have too much problem, but they are Deep Freezing XP so that might help lol