You MUST BE JOKINGAll support for recovery essentials is now via email as per: https://neosmart.net/forums/threads/all-easyre-support-requests-go-to-easyre-neosmart-net.12373/ and btw that picture is too small to read.
HiCheck your Junk Mail, check your email provider's webmail junk folders also, especially if you use Gmail. If you applied for a refund within 30 days of purchase it will simply show up on your credit card or whatever you used. That can take several days.
Hi PeterI gfot an immediate repoly saying that there are no outstanding tickets. Check with you credit card company or bank.
Hi Peter,As an 79-year old I can sympathize. I'll speak to the owner regarding that statement of guarantee.