For non-commercial use the utility is free according to it's web page.
If you've used their email with no response then I will alert the owner by direct email.
Did you email the refund department also? Refund Policy - NeoSmart Technologies
@Higgie_II I'm sorry to hear you're having problems with Easy USB Creator but your post is extremely vague and it's unclear where/when things went wrong. What type of USB were you trying to create?