I have just discovered this forum and I am using it to highlight my frustration with this product and company.
There follows communication I have attempted to have with NeoSmart following the purchase and complete failure of EasyRE Win10 to solve any problem or provide any useful information. I hope that it is self-explanatory
9 Sept 2022
Hello
Re: Order EC8F2717A7B5E8B0: Windows 10 Recovery Disc
In good faith I just purchased ERE Home for £35 on the basis that it would solve my Win10 boot problem
I have now run it 4 times each time ending with failure - see log below
I really think that I am due a refund - ERU is simply not fit for (my) purpose.
ERE Log:
"Easy Recovery Essentials
Progress...
Integrity checks complete.
Checking Windows filesystem on /dev/nvd0p3 for errors and inconsistencies..
Corrupted partition detected! Attempting to repair..
Integrity checks complete.
Searching for boot-related problems...
Rewriting the MBR on /dev/nvdo
Failed to update the MBR! Unable to continue; review earlier messages for more details.
Unable to proceed with the repair of this volume. Check logs for more details.
Back
Restart"
Hope hope you agree and process a refund ASAP
Thanks
________________________
9 Sept
Hello,
We got your help request! One of our agents will respond to you as soon as possible.
Thanks!
_____________________
14 Sept 2022
Hello
I have had no further communication from you regarding my request for a refund following the total failure of ERE to make any useful inroads into my Win10 boot failure.
Ironically, I received (belatedly and independently) an offer of 50% discount because I'd first tried the free Win11 version.
Since my first, ignored, communication, as I slowly made progress towards solving my problem by other means, I gave ERE further opportunities to shine. However these later attempts resulted in failure, the system hanging indefinitely after the following
"Progress...
Testing system memory. Please be patient as this may take a while...
Memory test cancelled.
Checking disk & partition layout for errors...
No issues found, continuing with automated repairs! Preparing to repair Windows partition on /dev/nvd1p3
Volume identified as NTFS"
Then hanging for 12 hours!
ERE is an overpriced "one trick pony". It provides no diagnostic information about what is going on or why it fails.
Once again, I am requesting a full refund because it is simply not fit for my purpose. By ignoring my polite request, I am beginning to assume that you only respond to vile reviews and outrage in your forum or social media. I am quite capable of doing that but prefer a more civilised approach.
I trust that you will respond promptly before I take further action.
________________________________
14 Sept
Hello,
We got your help request! One of our agents will respond to you as soon as possible.
Thanks!
________________________________
Needless to say, I am most unhappy and not impressed by this software or NeoSmart's total failure to response.
Future customers take note and beware.
There follows communication I have attempted to have with NeoSmart following the purchase and complete failure of EasyRE Win10 to solve any problem or provide any useful information. I hope that it is self-explanatory
9 Sept 2022
Hello
Re: Order EC8F2717A7B5E8B0: Windows 10 Recovery Disc
In good faith I just purchased ERE Home for £35 on the basis that it would solve my Win10 boot problem
I have now run it 4 times each time ending with failure - see log below
I really think that I am due a refund - ERU is simply not fit for (my) purpose.
ERE Log:
"Easy Recovery Essentials
Progress...
Integrity checks complete.
Checking Windows filesystem on /dev/nvd0p3 for errors and inconsistencies..
Corrupted partition detected! Attempting to repair..
Integrity checks complete.
Searching for boot-related problems...
Rewriting the MBR on /dev/nvdo
Failed to update the MBR! Unable to continue; review earlier messages for more details.
Unable to proceed with the repair of this volume. Check logs for more details.
Back
Restart"
Hope hope you agree and process a refund ASAP
Thanks
________________________
9 Sept
Hello,
We got your help request! One of our agents will respond to you as soon as possible.
Thanks!
_____________________
14 Sept 2022
Hello
I have had no further communication from you regarding my request for a refund following the total failure of ERE to make any useful inroads into my Win10 boot failure.
Ironically, I received (belatedly and independently) an offer of 50% discount because I'd first tried the free Win11 version.
Since my first, ignored, communication, as I slowly made progress towards solving my problem by other means, I gave ERE further opportunities to shine. However these later attempts resulted in failure, the system hanging indefinitely after the following
"Progress...
Testing system memory. Please be patient as this may take a while...
Memory test cancelled.
Checking disk & partition layout for errors...
No issues found, continuing with automated repairs! Preparing to repair Windows partition on /dev/nvd1p3
Volume identified as NTFS"
Then hanging for 12 hours!
ERE is an overpriced "one trick pony". It provides no diagnostic information about what is going on or why it fails.
Once again, I am requesting a full refund because it is simply not fit for my purpose. By ignoring my polite request, I am beginning to assume that you only respond to vile reviews and outrage in your forum or social media. I am quite capable of doing that but prefer a more civilised approach.
I trust that you will respond promptly before I take further action.
________________________________
14 Sept
Hello,
We got your help request! One of our agents will respond to you as soon as possible.
Thanks!
________________________________
Needless to say, I am most unhappy and not impressed by this software or NeoSmart's total failure to response.
Future customers take note and beware.