EasyRE Recovery problems! plz help

#1
I downloaded EasyRE, installed it on a good USB drive through Easy USB creator put it in my computer booted bios, booted off the USB and made it a priority the whole 9 yards. my computer is booting then directly going into where is's looking for a problem and getting the general error message that your PC couldn't start properly. over and over every time. then i boot off the USB it goes to a blue screen for a little then the PC shuts down and the process starts all over again. The website told me it was a "Guaranteed" fix. If the program wont fix my problem how do i get a refund. i can see the USB and make it first to boot off bios but still get the messages of automatic repair