My daughters laptop is running vista...she installed the new itunes and her laptop wouldn't re-boot. We can get it restarted in Safe mode. I tried to restore but it says that there are no restore points to pick from. Then I found you... my savior...I downloaded the recovery , booted up her computer off the disk got to the "install" screen, next screen I entered the key code....next screen is where i get stopped...it tells me E:\sources\install.wim does not exist..and it gives me the error code 0x80070002. Then I'm stuck.....I thought that there was something wrong with the download....did it 3 more times...burned it 3 more times and still the same problem arises.....Is it something I can fix or should I take it to the computer guy....thank you in advance for your assistance...much appreciated.