Graphics card help

#1
I have a problem with this silly Verizon Games-on-Demand service. One of the games I'm trying to play says it requires 64 MB of memory on my graphics card, recommended 128, but Verizon's little scan seems to think I only have 64 available, it says it's running but never pops up. Something wrong with my card? I'm updating drivers right now... I can post a dxdiag report if ya need it. I'd really appreciate any help.
 
#2
Are those the one seen at http://gamesondemand.verizon.net/do/index ?

<LI class=lists>What are the Games on Demand game's system requirements? In each game you should see the minimum system requirements for the game you choose:

The minimum requirements will change depending on the specific game requirements.
If the mark for one of the requirements is Red, it means that the game probably WILL NOT RUN on your computer unless you will update the software component OR you need to upgrade your hardware (Memory, Video card, Sound card, Computer processor).
If the mark for one of the requirement is Yellow, it means that the game probably will run on your computer but not with the best quality unless you will update the software component you need OR upgrade your hardware.
Before you start playing a game, please make sure your computer meets the minimum requirement for the game and has a Green mark. http://gamesondemand.verizon.net/do/faq?tab=topqs


A little more system information would be needed here for a start.
 
#3
Yes, those games. One of them freezes up when I try to play, Verizon analysis says it's my drivers, maybe the game is old? That one has a pop-up that says my drivers need to be 100% DirectX 6 compatable. A few others will minimize into the tray and say "(Game) is running." That one is the one where Verizon says I only have 64MB of graphics card memory. EDIT: Actually one of the ones that minimizes but won't open says its my graphics driver version: Recommended: 163.69 Detected: 78.24
------------------
System Information
------------------
Time of this report: 12/17/2008, 23:26:40
Machine name: MIKE-PC
Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 531s
BIOS: oC)Phoenix - AwardBIOSTeDell System v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4000+ (2 CPUs), ~2.1GHz
Memory: 958MB RAM
Page File: 1126MB used, 778MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode


---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6150SE nForce 430
Manufacturer: NVIDIA
Chip type: GeForce 6150SE nForce 430
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_03D0&SUBSYS_020E1028&REV_A2
Display Memory: 281 MB
Dedicated Memory: 58 MB
Shared Memory: 223 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Gateway EV700
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7824 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 10/7/2008 13:33:00, 5963776 bytes

NVIDIA website says drivers are up to date.
 
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#4
Running the onboard graphics? As far as the DX6 that sounds like old 9x-ME games that required the old version of direct x be installed in order to run the game. Many older games would see the option for installing one particular version due to requirements in the game itself.

If these games were written strictly for older versions of Windows that would be the main part of the problem since they wouldn't be Vista compatible. You can try right clicking on any desktop shortcuts for each in order to use the run in ? compatibility mode to see if that will help with some.
 

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#6
Start>Run>dxdiag

Run that and post up the results in a couple screenshots if you could. You might just need to update your DirectX to the latest version. Or it could just be that your GFX card might not be able to handle the games. 64MB being the minimal specs doesnt guarantee that you can run the game if you meet it.
 
#7
This Verizon live support guy said I needed to update DirectX. I asked him "so DirectX 10 is worse than 9.x?" He says that it won't work for games made for DirectX 9... sends me to their website... DirectX says I have newer or equivelant version and exits out. Anyway, here's pertinent dxdiag report:

------------------
System Information
------------------
Time of this report: 12/18/2008, 17:22:14
Machine name: MIKE-PC
Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 531s
BIOS: oC)Phoenix - AwardBIOSTeDell System v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4000+ (2 CPUs), ~2.1GHz
Memory: 958MB RAM
Page File: 1126MB used, 558MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6150SE nForce 430
Manufacturer: NVIDIA
Chip type: GeForce 6150SE nForce 430
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_03D0&SUBSYS_020E1028&REV_A2
Display Memory: 281 MB
Dedicated Memory: 58 MB
Shared Memory: 223 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Gateway EV700
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7824 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 10/7/2008 13:33:00, 5963776 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4090-11CF-086D-052202C2CA35}
Vendor ID: 0x10DE
Device ID: 0x03D0
SubSys ID: 0x020E1028
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel:
Deinterlace Caps: (EDITED OUT) DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1028020E&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5414 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 9/24/2007 04:41:04, 1776480 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Dell USB Keyboard Hub
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2002
FF Driver: n/a
Device Name: Dell USB Keyboard Hub
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2002
FF Driver: n/a
Device Name: Dell USB Keyboard Hub
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2002
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x03F1
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 1/19/2008 00:53:42, 194560 bytes
| Driver: usbd.sys, 1/19/2008 00:53:17, 5888 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x413C, 0x1002
| | Location: Port_#0002.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub
| | Driver: usbhub.sys, 1/19/2008 00:53:42, 194560 bytes
| |
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x413C, 0x3012
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: generic_hid_device
| | Service: HidUsb
| | Driver: hidusb.sys, 1/19/2008 00:53:17, 12288 bytes
| | Driver: hidclass.sys, 1/19/2008 00:53:16, 38912 bytes
| | Driver: hidparse.sys, 1/19/2008 00:53:16, 25472 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x413C, 0x3012
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 1/19/2008 00:49:16, 15872 bytes
| | | Driver: mouclass.sys, 1/19/2008 02:41:52, 34360 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 1/19/2008 00:49:17, 15872 bytes
| Driver: kbdclass.sys, 1/19/2008 02:41:52, 35384 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/19/2008 00:49:18, 54784 bytes
| Driver: kbdclass.sys, 1/19/2008 02:41:52, 35384 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 1/19/2008 02:42:19, 54328 bytes
| Driver: sermouse.sys, 1/19/2008 00:49:16, 19968 bytes
| Driver: mouclass.sys, 1/19/2008 02:41:52, 34360 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 16.8 GB
Total Space: 228.1 GB
File System: NTFS
Model: ST325031 0AS SCSI Disk Device
Drive: D:
Free Space: 4.3 GB
Total Space: 10.2 GB
File System: NTFS
Model: ST325031 0AS SCSI Disk Device
Drive: E:
Model: PBDS CDRWDVD DH-48C2S SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), 1/19/2008 00:49:51, 67072 bytes

--------------
Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,,6.06.6001.18063
CyberLink Audio Renderer (PDVD7DX),0x00200000,1,0,CLADR.ax,6.00.0000.2812
Default DirectSound Device,0x00800000,1,0,,6.06.6001.18063
Default WaveOut Device,0x00200000,1,0,,6.06.6001.18063
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6001.18063


How's that do ya?
 
Last edited:

Mak 2.0

Mod...WAFFLES!?!?
Staff member
#8
It istn that. Games that run on DX9 you still need to install DX9 in Vista. DX10 isnt backward compatible like that. DX10 is better. But you still need to have DX9 on there. And no it wont overwrite your DX10 stuff either. It will jsut be used when you games with DX9 stuff.

So try installing that first.
 
#9
You can download the web installer to see even DX9c updated at http://www.microsoft.com/downloads/...38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en

DX9 will still go right on Vista just it did on XP. But just like I thought you never put that on separately and are running into problems without any older DX version on which is required by most older game titles. Apparently version assumes everyone already has it on since they didn't make any mention of that for Vista users. :lup: