help, BSOD! :(

hello everyone i have a big problem here. when i try to use my computer it goes to the log-in screen but within seconds it crashes and i get the blue screen of death. it basically says to check for adequate disk space, bios updates, blahblah. i get this code:

0x0000008e (0X0000005, 0x082477cc7, 0x904b291c, 0x00000000)

i can only work in safe mode. all my ram and everything is fine. i went to geek squad and another computer place and they said i have a software virus/registry is corrupted. i basically did EVERYTHING. repair registry, spyware and malware remove, updated/checked drivers, rustbfix, msconfig on startup programs, hijack this, etc. still nothing worked. i tried doing start up repair, but it couldn't fix it. i tried last known config boot but it still crashed. i tried system restore but i don't have any restore points. so i even bought an external hdd (freeagent goflex) so that i can put all my pictures and songs in there but windows didn't let me install the driver! i also tried to back up my hard drive but it won't allow me in safe mode.

i got this and it's all installed and ready on a disk:

i was going to do it but i was afraid that i'm going to lose all my and everyone else who uses this computer pictures and music.

help i don't know what to do?! i don't want to lose anything. i was reading from that recovery disk that i can update to vista and keep all my programs and files but i also read from someone else that it deletes everything!

Mak 2.0

Staff member


The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the following:

0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates that an unaligned data reference was encountered.

0x80000003: STATUS_BREAKPOINT indicates that a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.

0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).


If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:

Make sure you have enough disk space.

If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.

Try changing video adapters.

Check with your hardware vendor for any BIOS updates.

Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the computer was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure that a kernel debugger is connected and that the computer is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame supplies additional information.

If you do not know the specific cause of the exception, consider the following items:

Hardware incompatibility. Make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.

Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and .chk files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.

You can resolve BIOS problems by upgrading the system BIOS version.

Sorry to say but those places were wrong. I see either a Video Driver issue or an out of date BIOS issue. I see nothing in regards to an infection. This is a Kernel Error.


Knows where his towel is.
Staff member