I am not very good with computers and vista especially. I got a new sony computer with vista pre-installed and have had troubles with it from the start. I am unable to download anything onto the computer. When attempting to install anything i get the windows installer screen and it says preparing to install... and it does not change. This is when I am doing anything from loading a file online to a cd i put into the drive. My first thought was to restore the computer to the original settings, but the restore center installed freezes and does not work, and the usb drives do not detect anything. Since it was pre-installed i have no vista or boot disks. I have to get vista reinstalled on the computer or fix this problem without downloading anything onto the computer... any suggestions? I have another sony computer available with vista on it if that helps.