RECOVERY DISK HELP ASAP!

#1
Okay, so apparently my laptop is not working properly. My friend was using my laptop and the next morning when i was trying to go on my laptop, it kept saying "ROOT ERROR FOUND: STARTUP REPAIR HAS TRIED SEVERAL TIMES BUT STILL CANNOT DETERMINE THE CAUSE OF THE PROBLEM." so many hours researching on the web, I came across Neosmart.com and the recovery disks. I did everything the instructions told me to do, with the utorrent and then the imgburn, but i am always getting an error message when i click install windows. It says its missing install.wim (0x80070002) or something of that nature. I've even tried doing system restore with the recovery disk and it says "SYSTEM RESTORE FAILED DUE TO AN UNSPECIFIED ERROR. THE FILE OR DIRECTORY IS CORRUPTED AND UNREADABLE (0x80070570)"

Can someone please help! I really need my laptop for school and for my job, so any help is greatly appreciated! I've been trying to resolve the issues since this morning! and am frustrated at this point!:x
 

JustinW

Super Moderator
Staff member
#2
Don't click install, this disc is only for startup and system restore recovery. See here on how to use it.

Oh, I see the wiki is down. Basic summmary version: click repair my computer in lower left corner > startup repair > select your system.
 
#3
everytime i try do the startup repair, it keeps saying it can't be done automatically. If i try and do the system restore, it says that the file or directory is corrupted and unreadable (0x80070570) I have no idea what to do at this point. I've tried the system restore at different times, and it all says the same thing.
:glare:


I wonder if there is a way I can delete everything on the computer, like completely erase everything on the laptop?
 

JustinW

Super Moderator
Staff member
#4
Give chkdsk from the command prompt a shot at it:

chkdsk c: /r

Run it until it is unable to find anything to fix.