Recovery Essentials DVD doesnt allow mouse or keyboard to work

Downloaded Recovery Essentials to DVD, Boot using DVD and Recovery Essentials Menu comes up but mouse and keyboard do not work. I Purchased this because I was getting the following message

File: \Boot\BCD

Status: 0xc000000f

Info An error occurred while attempting to read the boot configuration data.

My PC is a Dell Studio with Windows 7 Ultimate on a 64 bit operating system. PC didnt have power and a new power supply was installed. PC was ok, but after powering down, I cant get PC and operating system to come up
I need help understanding why the Recovery Essential Menu comes up, but the mouse and keyboard do not work. Can anyone from NeoSmart Technologies respond to this question? Help?


Knows where his towel is.
Staff member
Are the mouse and keyboard attached via USB or PS/2 ?
If the former, have you enabled Legacy USB support in the BIOS, (or you could connect via USB-PS/2 adapter)


Mostly Harmless
Staff member
If you're still having problems, send an email to

But, like Terry said, Legacy USB generally resolves any such issues.