dscerpella
Member
I have a 3 year old Presario running Vista which has been virtually trouble free for all this time. My company made us aware of a great deal where we could get MS Office 2010 for $10. We are a huge multinational company) So unable to resist I paid my $10 and downloaded Office along with a couple of other free programs Business Contact Manager and Lync). When I started the exe files, they took an uncharacteristically long time to install.
I ended up having to contact AT&T tech support because I couldnt get Outlook to import my Live Mail settings. In the process the tech, saw I had 22 updates. I explained my PC was up to date and that this was as a result of just downloading Office 2010. Anyway he had remote control so he hit the button to start the updates. I would have waited to do this.
We come to the rookie mistake part of my story, when I restart the computer it quickly downloads 16 of the 22 updates, but when it gets to 17 appears to hang up. An hour later it hasnt moved off of 17 and I dont see any activity light flickering on my computer, so assuming (wrongly) that even though it says not to power off your computer during updating, I decide its hung up so I may as well power it down. Large mistake. It now will not boot up except in Safe Mode. So now I have tried to go back to a restore point from 5 days ago and am watching the PC try to repair itself. Uncharacteristically, I actually have the Recovery Disks which I created when I bought the computer.
Any advice at this point would be appreciated. And I take it that using the recovery disks will not wipe all my data? I have about 6,000 photographs I would hate to lose. Please dont make me go to the Geek squad! So far still wont stop going into Safe Mode.
I ended up having to contact AT&T tech support because I couldnt get Outlook to import my Live Mail settings. In the process the tech, saw I had 22 updates. I explained my PC was up to date and that this was as a result of just downloading Office 2010. Anyway he had remote control so he hit the button to start the updates. I would have waited to do this.
We come to the rookie mistake part of my story, when I restart the computer it quickly downloads 16 of the 22 updates, but when it gets to 17 appears to hang up. An hour later it hasnt moved off of 17 and I dont see any activity light flickering on my computer, so assuming (wrongly) that even though it says not to power off your computer during updating, I decide its hung up so I may as well power it down. Large mistake. It now will not boot up except in Safe Mode. So now I have tried to go back to a restore point from 5 days ago and am watching the PC try to repair itself. Uncharacteristically, I actually have the Recovery Disks which I created when I bought the computer.
Any advice at this point would be appreciated. And I take it that using the recovery disks will not wipe all my data? I have about 6,000 photographs I would hate to lose. Please dont make me go to the Geek squad! So far still wont stop going into Safe Mode.