SYSTEM RECOVERY PROBLEMS PLEASE HELP !!!

leila

New Member
I had a major virus on my laptop yesterday and the only way I could get rid of it was to back up all my files and do a complete system recovery to take it back to its factory settings. Now when it starts up it asks me for my password but says I cannot access profile. Ive tryed starting it in safe mode and tryed to go onto guest account but it wont even give me that option. Can anyone help please ???
 

JustinW

Super Moderator
Staff member
Try the factory restore again. If you're still having issues contact your OEM.
 
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