I have a Toshiba Satellite L505D-GS6000 running Windows 7 that started having trouble with the USB ports including the external mouse (USB plugin). I was unable to access my user file, but I was able to login on another user file (non-admin). Mouse pad had been disabled so I was getting around only using tab. :|
All efforts to fix the USB issue failed, so I opted to try System Restore. This seemed to run properly, but there was no change in the USB ports.
I then went to the "Toshiba Recovery Wizard" and followed the sequence to recover to out-of-box state. This started out okay, but got stuck in a loop:
When rebooted, Windows starts, but when I select a user (offers Admin & other) – both show error “Your account has been disabled. Please see your system administrator". It never asked me to setup a user, so I guess it froze up before that step in setup.
I used the Windows 7 Recovery disc – auto & manual repairs - mouse pad is now working but no change to user accounts.
I need help on what to try next. Thanks in advance for your help.
All efforts to fix the USB issue failed, so I opted to try System Restore. This seemed to run properly, but there was no change in the USB ports.
I then went to the "Toshiba Recovery Wizard" and followed the sequence to recover to out-of-box state. This started out okay, but got stuck in a loop:
- Starting windows
- Setup is preparing your computer for first use
- System Customization in Progress Please Standby
When rebooted, Windows starts, but when I select a user (offers Admin & other) – both show error “Your account has been disabled. Please see your system administrator". It never asked me to setup a user, so I guess it froze up before that step in setup.
I used the Windows 7 Recovery disc – auto & manual repairs - mouse pad is now working but no change to user accounts.
I need help on what to try next. Thanks in advance for your help.