i had windows vista install an update...i dont know what one it was. i think it was SP1. every thing was going fine as it was loading the 1 or 3 objects then it went to a black screen and looked like it was reworking the boot path just a guess...then it got an error code it was on 65000/67000 i dont remember the exact number. but then it shut off... now when it loads i get the normal vista loading bar with the balck screen then when it goes to the password screen all it is is a teal screen with my mouse pointer... it is a HP pavilion and i tried to use the system restore from the screen that has the options on it like boot process and dignostics but when i hit the button to try to restore i go to the same screen as my password screen...teal and just the mouse pointer...i downloaded the ISO from the forums here ( thats why im posting here you all seem like you know your stuff) but that ISO cd has been running for about 8 hours now and nothing...i have been at work so i dont even know it it reset... it does not seem locked up because when i try to cancel the program it says i cant...i just want to know if anyone has had this problem or any other steps i can take seeing as how windows wont send a cd and HP does not know whats up with it....thank you in advance